{"description":"Documents affecting 14 CFR 260","count":11,"total_pages":1,"results":[{"title":"Airline Refunds and Other Consumer Protections","type":"Rule","abstract":"The U.S. Department of Transportation (Department or DOT) is extending its current enforcement discretion, announced on December 5, 2025, regarding specific refund regulations. Under current regulations, a flight assigned a different flight number than was active at the time of ticket purchase is considered a \"cancelled flight,\" making the consumer eligible for a prompt refund and related notifications. The Department is extending its discretion to not enforce these requirements for renumbered flights, provided that the passenger is rebooked on a flight with a new number and the flight operates without any \"significant change or delay\" as defined in its regulations. This extension provides the Department with the necessary time to complete the pending rulemaking addressing the definition of a flight cancellation.","document_number":"2026-13675","html_url":"https://www.federalregister.gov/documents/2026/07/07/2026-13675/airline-refunds-and-other-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-07-07/pdf/2026-13675.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-13675.pdf?1783341912","publication_date":"2026-07-07","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The U.S. Department of Transportation (Department or DOT) is extending its current enforcement discretion, announced on December 5, 2025, regarding specific refund regulations. Under current regulations, a flight assigned a different flight number than..."},{"title":"Airline Refunds and Other Consumer Protections","type":"Rule","abstract":"Under the U.S. Department of Transportation's (Department or DOT) refund regulations in 14 CFR parts 260 and 399, a flight that is given a different flight number than was assigned when the consumer purchased the ticket is considered a new flight and the original flight is considered a cancelled flight for which the consumer is eligible for a refund. This document announces that the Department is exercising its discretion to not enforce the requirements in 14 CFR 260.6, 260.9 and 14 CFR 399.80(l) regarding refunds and other consumer protections for a cancelled flight when a flight is renumbered so long as the passenger is rebooked on the flight under the new number and the flight is operated without any \"significant change or delay\" as defined in 14 CFR 260.2 and 14 CFR 399.80(l). The Department is taking this interim step of pausing enforcement of its refund requirements under these specific limited circumstances while it engages in a new rulemaking to consider whether to modify the definition of cancelled flight through rulemaking.","document_number":"2025-22140","html_url":"https://www.federalregister.gov/documents/2025/12/05/2025-22140/airline-refunds-and-other-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-12-05/pdf/2025-22140.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-22140.pdf?1764855938","publication_date":"2025-12-05","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"Under the U.S. Department of Transportation's (Department or DOT) refund regulations in 14 CFR parts 260 and 399, a flight that is given a different flight number than was assigned when the consumer purchased the ticket is considered a new flight and..."},{"title":"Refunds and Other Consumer Protections (2024 FAA Reauthorization)","type":"Rule","abstract":"The U.S. Department of Transportation (Department or DOT) published a final rule on April 26, 2024, to establish requirements for refunds and other protections for consumers of air travel. Subsequent to publication of that final rule, the FAA Reauthorization Act of 2024 (Act) was signed into law on May 16, 2024. This final rule amends the Department's regulations, as updated by the April 26, 2024, final rule, consistent with the requirements of the Act.","document_number":"2024-17602","html_url":"https://www.federalregister.gov/documents/2024/08/12/2024-17602/refunds-and-other-consumer-protections-2024-faa-reauthorization","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-08-12/pdf/2024-17602.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-17602.pdf?1723207516","publication_date":"2024-08-12","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The U.S. Department of Transportation (Department or DOT) published a final rule on April 26, 2024, to establish requirements for refunds and other protections for consumers of air travel. Subsequent to publication of that final rule, the FAA..."},{"title":"Refunds and Other Consumer Protections","type":"Rule","abstract":"The U.S. Department of Transportation (Department or DOT) is requiring automatic refunds to consumers when a U.S. air carrier or a foreign air carrier cancels or makes a significant change to a scheduled flight to, from, or within the United States and the consumer is not offered or rejects alternative transportation and travel credits, vouchers, or other compensation. These automatic refunds must be provided promptly, i.e., within 7 business days for credit card payments and within 20 calendar days for other forms of payment. To ensure consumers know when they are entitled to a refund, the Department is requiring carriers and ticket agents to inform consumers of their right to a refund if that is the case before making an offer for alternative transportation, travel credits, vouchers, or other compensation in lieu of refunds. Also, the Department is defining, for the first time, the terms \"significant change\" and \"cancellation\" to provide clarity and consistency to consumers with respect to their right to a refund. The Department is also requiring refunds to consumers for fees for ancillary services that passengers paid for but did not receive and for checked baggage fees if the bag is significantly delayed. For consumers who are unable to or advised not to travel as scheduled on flights to, from, or within the United States because of a serious communicable disease, the Department is requiring that carriers provide travel vouchers or credits that are transferrable and valid for at least 5 years from the date of issuance. Carriers may require consumers to provide documentary evidence demonstrating that they are unable to travel or have been advised not to travel to support their request for a travel voucher or credit, unless the Department of Health and Human Services (HHS) publishes guidance declaring that requiring such documentary evidence is not in the public interest.","document_number":"2024-07177","html_url":"https://www.federalregister.gov/documents/2024/04/26/2024-07177/refunds-and-other-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-04-26/pdf/2024-07177.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-07177.pdf?1714049126","publication_date":"2024-04-26","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The U.S. Department of Transportation (Department or DOT) is requiring automatic refunds to consumers when a U.S. air carrier or a foreign air carrier cancels or makes a significant change to a scheduled flight to, from, or within the United States and..."},{"title":"Airline Ticket Refunds and Consumer Protections","type":"Proposed Rule","abstract":"This notice announces a virtual public hearing on certain issues related to the U.S. Department of Transportation's Notice of Proposed Rulemaking on Airline Ticket Refunds and Consumer Protections. By this notice, the virtual public hearing on this rulemaking, originally scheduled for March 14, 2023, is rescheduled to March 21, 2023. Through this notice, the Department is also reopening the comment period for this rulemaking from March 21 through March 28, 2023.","document_number":"2023-05167","html_url":"https://www.federalregister.gov/documents/2023/03/14/2023-05167/airline-ticket-refunds-and-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2023-03-14/pdf/2023-05167.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2023-05167.pdf?1678711524","publication_date":"2023-03-14","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"This notice announces a virtual public hearing on certain issues related to the U.S. Department of Transportation's Notice of Proposed Rulemaking on Airline Ticket Refunds and Consumer Protections. By this notice, the virtual public hearing on this..."},{"title":"Airline Ticket Refunds and Consumer Protections; Public Hearing","type":"Proposed Rule","abstract":"DOT is announcing a virtual public hearing pursuant on certain issues related to the U.S. Department of Transportation's Notice of Proposed Rulemaking on Airline Ticket Refunds and Consumer Protections.","document_number":"2023-04494","html_url":"https://www.federalregister.gov/documents/2023/03/03/2023-04494/airline-ticket-refunds-and-consumer-protections-public-hearing","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2023-03-03/pdf/2023-04494.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2023-04494.pdf?1677764734","publication_date":"2023-03-03","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"DOT is announcing a virtual public hearing pursuant on certain issues related to the U.S. Department of Transportation's Notice of Proposed Rulemaking on Airline Ticket Refunds and Consumer Protections."},{"title":"Airline Ticket Refunds and Consumer Protections","type":"Proposed Rule","abstract":"The U.S. Department of Transportation (Department or DOT) is extending through December 16, 2022, the period for interested persons to submit comments to its proposed rule on Airline Ticket Refunds and Consumer Protections.","document_number":"2022-24615","html_url":"https://www.federalregister.gov/documents/2022/11/17/2022-24615/airline-ticket-refunds-and-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2022-11-17/pdf/2022-24615.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2022-24615.pdf?1668606322","publication_date":"2022-11-17","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The U.S. Department of Transportation (Department or DOT) is extending through December 16, 2022, the period for interested persons to submit comments to its proposed rule on Airline Ticket Refunds and Consumer Protections."},{"title":"Airline Ticket Refunds and Consumer Protections","type":"Proposed Rule","abstract":"The U.S. Department of Transportation (Department or DOT) is proposing to codify its longstanding interpretation that it is an unfair business practice for a U.S. air carrier, a foreign air carrier, or a ticket agent to refuse to provide requested refunds to consumers when a carrier has cancelled or made a significant change to a scheduled flight to, from, or within the United States, and consumers found the alternative transportation offered by the carrier or the ticket agent to be unacceptable. The Department is also proposing to require that U.S. and foreign air carriers and ticket agents provide non-expiring travel vouchers or credits to consumers holding non- refundable tickets for scheduled flights to, from, or within the United States who are unable to travel as scheduled in certain circumstances related to a serious communicable disease. Furthermore, the Department is proposing to require U.S. and foreign air carriers and ticket agents provide refunds, in lieu of non-expiring travel vouchers or credits, if the carrier or ticket agent received significant financial assistance from the government as a result of a public health emergency. The NPRM proposes to allow carriers and ticket agents to require consumers provide evidence to support their assertion of entitlement to a travel voucher, credit, or refund.","document_number":"2022-16853","html_url":"https://www.federalregister.gov/documents/2022/08/22/2022-16853/airline-ticket-refunds-and-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2022-08-22/pdf/2022-16853.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2022-16853.pdf?1660913117","publication_date":"2022-08-22","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The U.S. Department of Transportation (Department or DOT) is proposing to codify its longstanding interpretation that it is an unfair business practice for a U.S. air carrier, a foreign air carrier, or a ticket agent to refuse to provide requested..."},{"title":"Refunding Fees for Delayed Checked Bags and Ancillary Services That Are Not Provided","type":"Proposed Rule","abstract":"The U.S. Department of Transportation (Department or DOT) is proposing to mandate refunds for delayed checked baggage and ancillary fees for services related to air travel that passengers did not receive. DOT is required by law to issue regulations mandating both refunds.","document_number":"2021-13736","html_url":"https://www.federalregister.gov/documents/2021/07/21/2021-13736/refunding-fees-for-delayed-checked-bags-and-ancillary-services-that-are-not-provided","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2021-07-21/pdf/2021-13736.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2021-13736.pdf?1626785117","publication_date":"2021-07-21","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The U.S. Department of Transportation (Department or DOT) is proposing to mandate refunds for delayed checked baggage and ancillary fees for services related to air travel that passengers did not receive. DOT is required by law to issue regulations..."},{"title":"Use of Mobile Wireless Devices for Voice Calls on Aircraft","type":"Proposed Rule","abstract":"The Department of Transportation (DOT or the Department) is proposing to protect airline passengers from being unwillingly exposed to voice calls within the confines of an aircraft. Specifically, the Department proposes to require sellers of air transportation to provide adequate advance notice to passengers if the carrier operating the flight allows passengers to make voice calls using mobile wireless devices. The Department also seeks comment on whether to prohibit airlines from allowing voice calls via passenger mobile wireless devices on domestic and/or international flights.","document_number":"2016-29830","html_url":"https://www.federalregister.gov/documents/2016/12/14/2016-29830/use-of-mobile-wireless-devices-for-voice-calls-on-aircraft","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2016-12-14/pdf/2016-29830.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2016-29830.pdf?1481636723","publication_date":"2016-12-14","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The Department of Transportation (DOT or the Department) is proposing to protect airline passengers from being unwillingly exposed to voice calls within the confines of an aircraft. Specifically, the Department proposes to require sellers of air..."},{"title":"Truth in Airfares","type":"Proposed Rule","abstract":"The Department is inviting interested persons to comment on a petition for rulemaking filed by Consumers Union of U.S., Inc. (``CU'') on June 16, 1997. The petition asks the Department to establish a ``Truth in Airfares'' regulation that would require commercial passenger carriers to disclose directly to consumers the most recently available average fare and lowest fare charged by the carrier for the route and class of service quoted to an inquiring party. CU also requests that the Department require the carriers to make this fare information available to computer reservations system vendors as well.","document_number":"97-24567","html_url":"https://www.federalregister.gov/documents/1997/09/16/97-24567/truth-in-airfares","pdf_url":"https://www.govinfo.gov/content/pkg/FR-1997-09-16/pdf/97-24567.pdf","public_inspection_pdf_url":null,"publication_date":"1997-09-16","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"The Department is inviting interested persons to comment on a petition for rulemaking filed by Consumers Union of U.S., Inc. (``CU'') on June 16, 1997. The petition asks the Department to establish a ``Truth in Airfares'' regulation that would require..."}]}