{"description":"Documents matching 'customer compliance'","count":10000,"total_pages":50,"next_page_url":"https://www.federalregister.gov/api/v1/documents?conditions%5Bterm%5D=customer+compliance&format=json&page=2","results":[{"title":"Enhancing Know-Your-Customer Requirements","type":"Proposed Rule","abstract":"In this document, the Federal Communications Commission (Commission) proposes actions to provide additional clarity to fill the gap between its current Know Your Customer (KYC) requirement and the types of rigorous KYC steps necessary to protect consumers. Specifically, the Commission seeks comment on customer identification requirements for new and renewing customers, requirements for verifying, retaining, and re-verifying customer information, requiring more information from certain customers such as high-volume customers, and on how these efforts can complement call branding and caller name requirements the Commission may adopt. The Commission also proposes to assess penalties for violations of the KYC requirement on a per call basis. With this inquiry, the Commission aims to make it more difficult for scammers to originate illegal calls and easier to enforce against them when they do get onto the network.","document_number":"2026-10407","html_url":"https://www.federalregister.gov/documents/2026/05/26/2026-10407/enhancing-know-your-customer-requirements","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-05-26/pdf/2026-10407.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-10407.pdf?1779453917","publication_date":"2026-05-26","agencies":[{"raw_name":"FEDERAL COMMUNICATIONS COMMISSION","name":"Federal Communications Commission","id":161,"url":"https://www.federalregister.gov/agencies/federal-communications-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/161","parent_id":null,"slug":"federal-communications-commission"}],"excerpts":"complete <span class=\"match\">customer</span> information is unavailable from the voice service provider. \n \n In this \n FNPRM, \n we: (1) seek comment on specific <span class=\"match\">customer</span> identification requirements for new and renewing <span class=\"match\">customers</span>; (2) seek comment on requirements for originating providers to verify, retain, and periodically re-verify <span class=\"match\">customer</span> information; (3) seek comment on whether any enhanced KYC requirements should include risk-based security controls to require higher levels of scrutiny for certain <span class=\"match\">customers</span> including foreign <span class=\"match\">customers</span> and high-volume <span class=\"match\">customers</span> based on"},{"title":"Extension of Compliance Date for Required Daily Computation of Customer and Broker-Dealer Reserve Requirements Under the Broker-Dealer Customer Protection Rule","type":"Rule","abstract":"The Securities and Exchange Commission (\"Commission\") is extending the compliance date for the recently adopted amendments that require certain broker-dealers to perform daily reserve computations and make required deposits into their reserve bank accounts daily rather than weekly by six months from December 31, 2025, to June 30, 2026.","document_number":"2025-12016","html_url":"https://www.federalregister.gov/documents/2025/07/01/2025-12016/extension-of-compliance-date-for-required-daily-computation-of-customer-and-broker-dealer-reserve","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-07-01/pdf/2025-12016.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-12016.pdf?1751287520","publication_date":"2025-07-01","agencies":[{"raw_name":"SECURITIES AND EXCHANGE COMMISSION","name":"Securities and Exchange Commission","id":466,"url":"https://www.federalregister.gov/agencies/securities-and-exchange-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/466","parent_id":null,"slug":"securities-and-exchange-commission"}],"excerpts":"procedures, and systems for <span class=\"match\">compliance</span>, including by performing various test reserve computations, prior to beginning to perform daily <span class=\"match\">customer</span> and PAB reserve computations under paragraph (e)(3) of Rule 15c3-3. \n \n For these reasons, the Commission is extending the <span class=\"match\">compliance</span> date for carrying broker-dealers subject to the requirement to begin performing daily <span class=\"match\">customer</span> and PAB reserve computations under paragraph (e)(3)(i)(B)(\n 1 \n ) of Rule 15c3-3 by six months from December 31, 2025, to June 30, 2026. Under the <span class=\"match\">compliance</span> date extension, carrying"},{"title":"Improving Customer Service and Protecting Consumers Through Onshoring","type":"Proposed Rule","abstract":"In this document, the Federal Communications Commission (Commission) proposes actions that would encourage and facilitate the onshoring of foreign call centers. Specifically, the Commission proposes rules and otherwise explore ways to improve customer service communications and better protect consumers' sensitive personal information by limiting use of foreign call centers and by improving standards applicable to a company's remaining foreign call center operations. It also seeks comment on extending these protections to modes of customer service communications other than calls, such as emails, texts, and on-line chats, and on ideas to deter scam and other unlawful calls made to the United States from foreign countries. Finally, it explore steps we can take to financially deter unlawful foreign-originated calls, such as bond requirements. The Commission proposes to apply these requirements to providers of telecommunications services, CMRS, interconnected VoIP service, cable television service, and DBS services, or affiliates of such providers. It also proposes to apply these requirements to the use of foreign call centers for consumer communications relating to internet access service offered by any of the foregoing providers or their affiliates and seeks comment on whether it should extend some or all of the proposed rules to providers of other types of services.","document_number":"2026-07960","html_url":"https://www.federalregister.gov/documents/2026/04/23/2026-07960/improving-customer-service-and-protecting-consumers-through-onshoring","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-04-23/pdf/2026-07960.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-07960.pdf?1776861922","publication_date":"2026-04-23","agencies":[{"raw_name":"FEDERAL COMMUNICATIONS COMMISSION","name":"Federal Communications Commission","id":161,"url":"https://www.federalregister.gov/agencies/federal-communications-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/161","parent_id":null,"slug":"federal-communications-commission"}],"excerpts":"proficient in American Standard English, to ensure that U.S.-based <span class=\"match\">customer</span> service representatives handle all <span class=\"match\">customer</span> calls involving sensitive <span class=\"match\">customer</span> information, to limit the volume of <span class=\"match\">customer</span> calls handled by foreign call centers, to notify <span class=\"match\">customers</span> when they are speaking to a foreign call center, to transfer calls to a U.S.-based call center upon request, and to report on associated <span class=\"match\">customer</span> service metrics. These policies are expected to improve the quality of <span class=\"match\">customer</span> service and reduce financial losses stemming from scams connected to"},{"title":"Permitted Payment Stablecoin Issuer Customer Identification Program","type":"Proposed Rule","abstract":"The Financial Crimes Enforcement Network (FinCEN), together with the Office of the Comptroller of the Currency (OCC), the Board of Governors of the Federal Reserve System (Board), the Federal Deposit Insurance Corporation (FDIC), and the National Credit Union Administration (NCUA) are jointly issuing this proposed rule to implement certain provisions of the Guiding and Establishing National and Innovation for U.S. Stablecoins Act (GENIUS Act). Specifically, this rulemaking implements the GENIUS Act's directives to treat permitted payment stablecoin issuers as financial institutions under the Bank Secrecy Act and to require issuers to maintain an effective customer identification program.","document_number":"2026-12460","html_url":"https://www.federalregister.gov/documents/2026/06/22/2026-12460/permitted-payment-stablecoin-issuer-customer-identification-program","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-06-22/pdf/2026-12460.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-12460.pdf?1781786722","publication_date":"2026-06-22","agencies":[{"raw_name":"DEPARTMENT OF THE TREASURY","name":"Treasury Department","id":497,"url":"https://www.federalregister.gov/agencies/treasury-department","json_url":"https://www.federalregister.gov/api/v1/agencies/497","parent_id":null,"slug":"treasury-department"},{"raw_name":"Financial Crimes Enforcement Network","name":"Financial Crimes Enforcement Network","id":194,"url":"https://www.federalregister.gov/agencies/financial-crimes-enforcement-network","json_url":"https://www.federalregister.gov/api/v1/agencies/194","parent_id":497,"slug":"financial-crimes-enforcement-network"}],"excerpts":"to collect information on existing <span class=\"match\">customers</span>,\n 161 \n \n and therefore FinCEN only estimate incremental costs for collecting information on new <span class=\"match\">customers</span>. As described earlier, FinCEN and the Agencies used public data on on-chain minting and redemption activity to examine annual rates of <span class=\"match\">customer</span> growth and turnover, and estimate that the average new <span class=\"match\">customer</span> rate is 65 percent of the number of existing <span class=\"match\">customers</span>. Therefore, FinCEN expects the average PPSI to collect information on approximately 650 new <span class=\"match\">customers</span> per year.\n \n \n \n 160 \n  \n See supra"},{"title":"Daily Computation of Customer and Broker-Dealer Reserve Requirements Under the Broker-Dealer Customer Protection Rule","type":"Rule","abstract":"The Securities and Exchange Commission (\"Commission\") is adopting amendments to the broker-dealer customer protection rule to require certain broker-dealers to perform their reserve computations for accounts of customers and proprietary accounts of broker-dealers and make any required deposits into their reserve bank accounts daily rather than weekly. The Commission also is adopting amendments to the broker-dealer net capital rule and customer protection rule to permit certain broker-dealers that perform a daily reserve computation for accounts of customers to reduce aggregate debit items (i.e., customer- related receivables) by 2% rather than 3% as part of the computation. Finally, the Commission is adopting technical amendments to the Financial and Operational Combined Uniform Single Report (\"FOCUS Report\") to conform it to the amendments with respect to the lowering of the debit reduction from 3% to 2%.","document_number":"2024-31178","html_url":"https://www.federalregister.gov/documents/2025/01/13/2024-31178/daily-computation-of-customer-and-broker-dealer-reserve-requirements-under-the-broker-dealer","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-01-13/pdf/2024-31178.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-31178.pdf?1736516722","publication_date":"2025-01-13","agencies":[{"raw_name":"SECURITIES AND EXCHANGE COMMISSION","name":"Securities and Exchange Commission","id":466,"url":"https://www.federalregister.gov/agencies/securities-and-exchange-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/466","parent_id":null,"slug":"securities-and-exchange-commission"}],"excerpts":"(e)(3)(vi).\n \n \n \n The <span class=\"match\">customer</span> reserve computation permits the carrying broker-dealer to offset <span class=\"match\">customer</span> credit items only with <span class=\"match\">customer</span> debit items.\n 62 \n \n This means the carrying broker-dealer can use <span class=\"match\">customer</span> cash to facilitate <span class=\"match\">customer</span> transactions such as financing <span class=\"match\">customer</span> margin loans and borrowing securities to make deliveries of securities <span class=\"match\">customers</span> have sold short. For example, if a carrying broker-dealer holds $100 for <span class=\"match\">customer</span> A, the carrying broker-dealer can use that $100 to finance a security purchase of <span class=\"match\">customer</span> B (\n i.e., \n make a"},{"title":"Order Providing Exemptive Relief To Facilitate Cross-Margining of Customer Positions Cleared at Chicago Mercantile Exchange, Inc. and Fixed Income Clearing Corporation","type":"Rule","abstract":"The Commodity Futures Trading Commission (\"CFTC\" or \"Commission\") is issuing an order pursuant to the Commodity Exchange Act (\"CEA\") that provides exemptive relief from the CEA and Commission regulations related to segregation and protection of futures customer funds. The order permits joint clearing members of the Chicago Mercantile Exchange, Inc. (\"CME\") and the Fixed Income Clearing Corporation (\"FICC\") that are dually registered as broker-dealers with the Securities and Exchange Commission (\"SEC\") and futures commission merchants (\"FCMs\") with the Commission (\"BD-FCMs\") to hold futures customer funds in a commingled customer account at FICC.","document_number":"2026-07643","html_url":"https://www.federalregister.gov/documents/2026/04/20/2026-07643/order-providing-exemptive-relief-to-facilitate-cross-margining-of-customer-positions-cleared-at","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-04-20/pdf/2026-07643.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-07643.pdf?1776429916","publication_date":"2026-04-20","agencies":[{"raw_name":"COMMODITY FUTURES TRADING COMMISSION","name":"Commodity Futures Trading Commission","id":77,"url":"https://www.federalregister.gov/agencies/commodity-futures-trading-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/77","parent_id":null,"slug":"commodity-futures-trading-commission"}],"excerpts":"on their allowed claims against the <span class=\"match\">customer</span> property as other <span class=\"match\">customers</span> of the insolvent BD-FCM in the futures account class. \n Futures <span class=\"match\">customers</span> of each participating BD-FCM are protected as a group by ensuring, consistent with the Order, that commingled <span class=\"match\">customer</span> funds, including those held by FICC, are treated as “<span class=\"match\">customer</span> property” held by the BD-FCM in its capacity as an FCM, thus supporting the goal that all claims for <span class=\"match\">customer</span> property are paid in full. \n 1. FICC-Held <span class=\"match\">Customer</span> Property as Futures <span class=\"match\">Customer</span> Property Under Part 190 \n \n Three points"},{"title":"Proposal To Provide Exemptive Relief To Facilitate Cross-Margining of Customer Positions Cleared at Chicago Mercantile Exchange, Inc. and Fixed Income Clearing Corporation","type":"Proposed Rule","abstract":"The Commodity Futures Trading Commission (\"CFTC\" or \"Commission\") is proposing to issue an order pursuant to the Commodity Exchange Act (\"CEA\") that would provide exemptive relief from the CEA and Commission regulations related to segregation and protection of futures customer funds. The order would permit joint clearing members of the Chicago Mercantile Exchange, Inc. (\"CME\") and the Fixed Income Clearing Corporation (\"FICC\") that are dually registered as broker-dealers with the Securities and Exchange Commission (\"SEC\") and futures commission merchants (\"FCMs\") with the Commission (\"BD-FCMs\") to hold futures customer funds in a commingled customer account at FICC.","document_number":"2025-23150","html_url":"https://www.federalregister.gov/documents/2025/12/17/2025-23150/proposal-to-provide-exemptive-relief-to-facilitate-cross-margining-of-customer-positions-cleared-at","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-12-17/pdf/2025-23150.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-23150.pdf?1765892727","publication_date":"2025-12-17","agencies":[{"raw_name":"COMMODITY FUTURES TRADING COMMISSION","name":"Commodity Futures Trading Commission","id":77,"url":"https://www.federalregister.gov/agencies/commodity-futures-trading-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/77","parent_id":null,"slug":"commodity-futures-trading-commission"}],"excerpts":"their allowed claims against the <span class=\"match\">customer</span> property as other <span class=\"match\">customers</span> of the insolvent BD-FCM in the futures account class. \n Futures <span class=\"match\">customers</span> of each participating BD-FCM are protected as a group by ensuring, consistent with the Proposed Order, that commingled <span class=\"match\">customer</span> funds, including those held by FICC, are treated as “<span class=\"match\">customer</span> property” held by the BD-FCM in its capacity as an FCM, thus supporting the goal that all claims for <span class=\"match\">customer</span> property are paid in full. \n 1. FICC-Held <span class=\"match\">Customer</span> Property as Futures <span class=\"match\">Customer</span> Property Under Part 190 \n \n Three"},{"title":"Submission for OMB Review; Improving Customer Experience-Implementation of Section 280 of OMB Circular A-11","type":"Notice","abstract":"GSA has, under OMB review, the following proposed Information Collection Request \"Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)\" for approval under the Paperwork Reduction Act (PRA).","document_number":"2025-16555","html_url":"https://www.federalregister.gov/documents/2025/08/28/2025-16555/submission-for-omb-review-improving-customer-experience-implementation-of-section-280-of-omb","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-08-28/pdf/2025-16555.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-16555.pdf?1756298740","publication_date":"2025-08-28","agencies":[{"raw_name":"GENERAL SERVICES ADMINISTRATION","name":"General Services Administration","id":210,"url":"https://www.federalregister.gov/agencies/general-services-administration","json_url":"https://www.federalregister.gov/api/v1/agencies/210","parent_id":null,"slug":"general-services-administration"}],"excerpts":"collection tool (\n https://touchpoints.digital.gov/ \n ) that Federal agencies may use to collect this <span class=\"match\">customer</span> feedback. The purpose of this request is to facilitate federal agencies' ability to collect feedback from the public using this GSA Touchpoints survey tool, or any subsequent GSA survey tool that uses a different name. Collecting feedback from the public will allow agencies to continue to improve federal services, thereby facilitating <span class=\"match\">compliance</span> with statutory requirements and general principles of good governance.\n \n An agency using the Touchpoints"},{"title":"Investment of Customer Funds by Futures Commission Merchants and Derivatives Clearing Organizations","type":"Rule","abstract":"The Commodity Futures Trading Commission (\"Commission\" or \"CFTC\") is amending its regulations governing the types of investments that futures commission merchants and derivatives clearing organizations may make with funds held for the benefit of customers engaging in futures, foreign futures, and cleared swaps transactions. The Commission is also revising asset-based and issuer-based concentration limits for the investment of customer funds. The Commission is also specifying market risk capital charges that a futures commission merchant must take on new investments added to the list of permitted investments in computing the firm's adjusted net capital. The amendments also revise regulations that require each futures commission merchant to report to the Commission, and to the firm's designated self-regulatory organization, the name, location, and amount of customer funds held by each depository, including any investments of customer funds held by the depository. Lastly, the Commission is eliminating the requirement that each depository holding customer funds must provide the Commission with read-only electronic access to such accounts for the futures commission merchant to treat the funds as customer segregated funds.","document_number":"2024-30927","html_url":"https://www.federalregister.gov/documents/2025/01/22/2024-30927/investment-of-customer-funds-by-futures-commission-merchants-and-derivatives-clearing-organizations","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-01-22/pdf/2024-30927.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-30927.pdf?1736889333","publication_date":"2025-01-22","agencies":[{"raw_name":"COMMODITY FUTURES TRADING COMMISSION","name":"Commodity Futures Trading Commission","id":77,"url":"https://www.federalregister.gov/agencies/commodity-futures-trading-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/77","parent_id":null,"slug":"commodity-futures-trading-commission"}],"excerpts":"preamble, the terms “futures <span class=\"match\">customer</span> funds,” “Cleared Swaps <span class=\"match\">Customer</span> Collateral,” and “30.7 <span class=\"match\">customer</span> funds,” are used when referring to regulations applicable specifically to futures <span class=\"match\">customers</span>, Cleared Swaps <span class=\"match\">Customers</span>, and 30.7 <span class=\"match\">customers</span>, respectively. In addition, the term “<span class=\"match\">Customer</span> Funds” is used when referring collectively to “futures <span class=\"match\">customer</span> funds,” “Cleared Swaps <span class=\"match\">Customer</span> Collateral,” and “30.7 <span class=\"match\">customer</span> funds.” \n 2. Authority for Futures Commission Merchants and Derivatives Clearing Organizations To Invest <span class=\"match\">Customer</span> Funds \n \n The Act establishes"},{"title":"Intent To Request Revision From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey","type":"Notice","abstract":"The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, that we will submit to OMB for a revision in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The collection involves surveying travelers to measure customer satisfaction with their aviation security screening experience in an effort to manage TSA's performance at the airport more efficiently.","document_number":"2025-09949","html_url":"https://www.federalregister.gov/documents/2025/06/02/2025-09949/intent-to-request-revision-from-omb-of-one-current-public-collection-of-information-aviation","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-06-02/pdf/2025-09949.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-09949.pdf?1748609121","publication_date":"2025-06-02","agencies":[{"raw_name":"DEPARTMENT OF HOMELAND SECURITY","name":"Homeland Security Department","id":227,"url":"https://www.federalregister.gov/agencies/homeland-security-department","json_url":"https://www.federalregister.gov/api/v1/agencies/227","parent_id":null,"slug":"homeland-security-department"},{"raw_name":"Transportation Security Administration","name":"Transportation Security Administration","id":494,"url":"https://www.federalregister.gov/agencies/transportation-security-administration","json_url":"https://www.federalregister.gov/api/v1/agencies/494","parent_id":227,"slug":"transportation-security-administration"}],"excerpts":"comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, that we will submit to OMB for a revision in <span class=\"match\">compliance</span> with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The collection involves surveying travelers to measure <span class=\"match\">customer</span> satisfaction with their aviation security screening experience in an effort to manage TSA's performance at the airport more efficiently. \n \n \n DATES: \n Send your comments by August"},{"title":"Intent To Request Extension From OMB of One Current Public Collection of Information: TSA Customer Comment Card","type":"Notice","abstract":"The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0030 abstracted below that we will submit to OMB for an extension in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. This collection allows customers to provide feedback to TSA about their experiences with TSA's processes and procedures, to request information or request assistance at the TSA checkpoint, and to report security threats and vulnerabilities.","document_number":"2025-04297","html_url":"https://www.federalregister.gov/documents/2025/03/17/2025-04297/intent-to-request-extension-from-omb-of-one-current-public-collection-of-information-tsa-customer","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-03-17/pdf/2025-04297.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-04297.pdf?1741956337","publication_date":"2025-03-17","agencies":[{"raw_name":"DEPARTMENT OF HOMELAND SECURITY","name":"Homeland Security Department","id":227,"url":"https://www.federalregister.gov/agencies/homeland-security-department","json_url":"https://www.federalregister.gov/api/v1/agencies/227","parent_id":null,"slug":"homeland-security-department"},{"raw_name":"Transportation Security Administration","name":"Transportation Security Administration","id":494,"url":"https://www.federalregister.gov/agencies/transportation-security-administration","json_url":"https://www.federalregister.gov/api/v1/agencies/494","parent_id":227,"slug":"transportation-security-administration"}],"excerpts":"of information technology. \n Information Collection Requirement \n \n OMB Control Number 1652-0030; TSA <span class=\"match\">Customer</span> Comment Card. \n TSA provides airport passengers with paper and electronic methods of providing feedback to TSA regarding their experiences with TSA security procedures. The collection of information allows TSA to evaluate and address <span class=\"match\">customer</span> concerns about security procedures and policies.\n \n Passengers may request paper TSA <span class=\"match\">Customer</span> Comment Cards to provide feedback, complaints, or compliments. For passengers who deposit their cards in"},{"title":"Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Improving Customer Experience","type":"Notice","abstract":"The United States Patent and Trademark Office (hereafter \"USPTO\" or \"Agency\") has the following proposed Information Collection Request--\"Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)\"--under OMB review for approval under the Paperwork Reduction Act (PRA).","document_number":"2025-17765","html_url":"https://www.federalregister.gov/documents/2025/09/15/2025-17765/agency-information-collection-activities-submission-to-the-office-of-management-and-budget-for","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-09-15/pdf/2025-17765.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-17765.pdf?1757681113","publication_date":"2025-09-15","agencies":[{"raw_name":"DEPARTMENT OF COMMERCE","name":"Commerce Department","id":54,"url":"https://www.federalregister.gov/agencies/commerce-department","json_url":"https://www.federalregister.gov/api/v1/agencies/54","parent_id":null,"slug":"commerce-department"},{"raw_name":"Patent and Trademark Office","name":"Patent and Trademark Office","id":402,"url":"https://www.federalregister.gov/agencies/patent-and-trademark-office","json_url":"https://www.federalregister.gov/api/v1/agencies/402","parent_id":54,"slug":"patent-and-trademark-office"}],"excerpts":"ACTION: \n Notice; request for comment. \n \n \n SUMMARY: \n The United States Patent and Trademark Office (hereafter “USPTO” or “Agency”) has the following proposed Information Collection Request—“Improving <span class=\"match\">Customer</span> Experience (OMB Circular A-11, Section 280 Implementation)”—under OMB review for approval under the Paperwork Reduction Act (PRA). \n \n \n DATES: \n Submit comments on or before: October 15, 2025. \n \n \n ADDRESSES: \n \n Written comments and recommendations for this information collection should be sent within 30 days of publication of this notice"},{"title":"FY 2025 Annual Compliance Report","type":"Notice","abstract":"The Postal Service has filed an Annual Compliance Report on the costs, revenues, rates, and quality of service associated with its products in fiscal year 2025. Within 90 days, the Commission must evaluate that information and issue its determination as to whether rates were compliant and whether service standards in effect were met. To assist in this, the Commission seeks public comments on the Postal Service's Annual Compliance Report.","document_number":"2025-24211","html_url":"https://www.federalregister.gov/documents/2026/01/02/2025-24211/fy-2025-annual-compliance-report","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-01-02/pdf/2025-24211.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-24211.pdf?1767188718","publication_date":"2026-01-02","agencies":[{"raw_name":"POSTAL REGULATORY COMMISSION","name":"Postal Regulatory Commission","id":409,"url":"https://www.federalregister.gov/agencies/postal-regulatory-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/409","parent_id":null,"slug":"postal-regulatory-commission"}],"excerpts":"ACTION: \n Notice. \n \n \n SUMMARY: \n The Postal Service has filed an Annual <span class=\"match\">Compliance</span> Report on the costs, revenues, rates, and quality of service associated with its products in fiscal year 2025. Within 90 days, the Commission must evaluate that information and issue its determination as to whether rates were compliant and whether service standards in effect were met. To assist in this, the Commission seeks public comments on the Postal Service's Annual <span class=\"match\">Compliance</span> Report. \n \n \n DATES: \n \n Comments are due: \n January 27, 2026. \n Reply Comments are"},{"title":"Agency Information Collection Activity Under OMB Review: NCA Customer Satisfaction Surveys","type":"Notice","abstract":"In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the National Cemetery Administration, Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden, and it includes the actual data collection instrument.","document_number":"2026-13953","html_url":"https://www.federalregister.gov/documents/2026/07/10/2026-13953/agency-information-collection-activity-under-omb-review-nca-customer-satisfaction-surveys","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-07-10/pdf/2026-13953.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-13953.pdf?1783601113","publication_date":"2026-07-10","agencies":[{"raw_name":"DEPARTMENT OF VETERANS AFFAIRS","name":"Veterans Affairs Department","id":520,"url":"https://www.federalregister.gov/agencies/veterans-affairs-department","json_url":"https://www.federalregister.gov/api/v1/agencies/520","parent_id":null,"slug":"veterans-affairs-department"}],"excerpts":"202-461-1084, \n VAPRA@va.gov. \n \n \n \n \n SUPPLEMENTARY INFORMATION: \n \n \n Title: \n NCA <span class=\"match\">Customer</span> Satisfaction Surveys.\n \n \n OMB Control Number: \n 2900-0571. \n https://www.reginfo.gov/public/do/PRASearch. \n \n \n Type of Review: \n Revision of a currently approved collection.\n \n \n Abstract: \n Improving <span class=\"match\">Customer</span> Service through Effective Performance Management, NCA will conduct surveys to determine the level of satisfaction with existing services among their <span class=\"match\">customers</span>. The surveys will solicit voluntary opinions and are not intended to collect information"},{"title":"Submission for OMB Review; Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)","type":"Notice","abstract":"The General Services Administration (GSA) has under OMB review the following proposed Information Collection Request \"Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)\" for approval under the Paperwork Reduction Act (PRA).","document_number":"2025-05949","html_url":"https://www.federalregister.gov/documents/2025/04/07/2025-05949/submission-for-omb-review-improving-customer-experience-omb-circular-a-11-section-280-implementation","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-04-07/pdf/2025-05949.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-05949.pdf?1743770716","publication_date":"2025-04-07","agencies":[{"raw_name":"GENERAL SERVICES ADMINISTRATION","name":"General Services Administration","id":210,"url":"https://www.federalregister.gov/agencies/general-services-administration","json_url":"https://www.federalregister.gov/api/v1/agencies/210","parent_id":null,"slug":"general-services-administration"}],"excerpts":"ACTION: \n Notice; request for comment. \n \n \n SUMMARY: \n The General Services Administration (GSA) has under OMB review the following proposed Information Collection Request “Improving <span class=\"match\">Customer</span> Experience (OMB Circular A-11, Section 280 Implementation)” for approval under the Paperwork Reduction Act (PRA). \n \n \n DATES: \n Submit comments on or before May 7, 2025. \n \n \n ADDRESSES: \n \n Written comments and recommendations for this information collection should be sent within 30 days of publication of this notice to \n www.reginfo.gov/public/do/PRAMain"},{"title":"Airline Customer Service Commitments for Controllable Flight Disruptions: Unscheduled Maintenance in Response to FAA Airworthiness Directives","type":"Rule","abstract":"On November 28, 2025, the Federal Aviation Administration (FAA) issued Emergency Airworthiness Directive (EAD) 2025-24-51 requiring airlines to replace or modify affected elevator aileron computers (ELAC) used in certain Airbus aircraft. Due to the significant impact of the EAD on the fleets of some U.S. airlines, clarity was requested from the Department's Office of Aviation Consumer Protection (OACP) regarding airlines' responsibility to provide amenities such as meals and hotels for consumers affected by cancellations or significant delays due to unscheduled maintenance required to comply with the EAD. The largest U.S. airlines have generally committed to provide free rebooking, hotel, and meals to mitigate passenger inconveniences when the cause of a cancellation or significant delay was due to circumstances within the airline's control. This notice announces that as a matter of enforcement discretion, OACP will not treat cancellations or lengthy delays resulting from unscheduled maintenance in response to an airworthiness directive that cannot be deferred or must be addressed before a flight to be due to circumstances within airline control for the purposes of these types of airlines customer service commitments.","document_number":"2025-22415","html_url":"https://www.federalregister.gov/documents/2025/12/10/2025-22415/airline-customer-service-commitments-for-controllable-flight-disruptions-unscheduled-maintenance-in","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-12-10/pdf/2025-22415.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-22415.pdf?1765287911","publication_date":"2025-12-10","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"234.4(h)(1) (“Air carrier cancellations are due to circumstances that were within the control of the air carrier (\n e.g., \n lack of flight crew, maintenance, etc.).”).\n \n \n \n Airlines are also obligated to abide by their <span class=\"match\">customer</span> service commitments, including the commitments the largest U.S. airlines have made in their <span class=\"match\">customer</span> service plans that apply when cancellations or lengthy delays are due to circumstances within the control of the airline. The largest U.S. airlines that sell tickets have generally committed to provide free rebooking, complimentary"},{"title":"Extension of Compliance Dates for Standards for Covered Clearing Agencies for U.S. Treasury Securities and Application of the Broker-Dealer Customer Protection Rule With Respect to U.S. Treasury Securities","type":"Rule","abstract":"The Securities and Exchange Commission (\"Commission\" or \"SEC\") is extending the compliance date for the amendments to the rules applicable to covered clearing agencies for U.S. Treasury securities (\"U.S. Treasury securities CCAs\"), which require that such covered clearing agencies have written policies and procedures reasonably designed to require that every direct participant of the covered clearing agency submit for clearance and settlement all eligible secondary market transactions in U.S. Treasury securities to which it is a counterparty and to identify and monitor its direct participants' submission of transactions for clearing, including how the U.S. Treasury securities CCA would address a failure to submit transactions, that were adopted on December 13, 2023. Specifically, the Commission is extending the compliance dates by one year, from December 31, 2025, to December 31, 2026, for eligible cash market transactions, and from June 30, 2026, to June 30, 2027, for eligible repo transactions.","document_number":"2025-03351","html_url":"https://www.federalregister.gov/documents/2025/03/04/2025-03351/extension-of-compliance-dates-for-standards-for-covered-clearing-agencies-for-us-treasury-securities","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-03-04/pdf/2025-03351.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-03351.pdf?1741009507","publication_date":"2025-03-04","agencies":[{"raw_name":"SECURITIES AND EXCHANGE COMMISSION","name":"Securities and Exchange Commission","id":466,"url":"https://www.federalregister.gov/agencies/securities-and-exchange-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/466","parent_id":null,"slug":"securities-and-exchange-commission"}],"excerpts":"The <span class=\"match\">compliance</span> date extension will reduce the possibility of such costly disruptions.\n \n \n \n 34 \n  \n Id. \n Extending the <span class=\"match\">compliance</span> date will also mitigate the potential costs associated with overlap of the <span class=\"match\">compliance</span> date of the Trade Submission Requirement and rules that were adopted prior to the Trade Submission Requirement, to the extent the <span class=\"match\">compliance</span> dates of those prior final rules have not already passed. \n See \n Adopting Release, \n supra \n note 3, at section IV.C.2.e. As explained in the Adopting Release, where overlap in <span class=\"match\">compliance</span> periods"},{"title":"Extending the Compliance Deadline for the PFOA and PFOS Maximum Contaminant Levels","type":"Proposed Rule","abstract":"In this proposed rulemaking, the U.S. Environmental Protection Agency (EPA) proposes a federal exemption, pursuant to Safe Drinking Water Act (SDWA) 1416(f) and 1450(a)(1), that will extend the dates of compliance with the Maximum Contaminant Levels (MCLs) for perfluorooctanoic acid (PFOA) and perfluorooctane sulfonic acid (PFOS) from April 26, 2029, to April 26, 2031, for those systems that submit a request. The Agency requests comment on this proposal, including the mechanisms through which the MCL compliance deadlines for PFOA and PFOS can be exempted, and has identified specific areas where public input will be helpful for the EPA in developing the final rule. In addition to seeking written input, the EPA will be holding a public hearing on July 7, 2026.","document_number":"2026-10086","html_url":"https://www.federalregister.gov/documents/2026/05/20/2026-10086/extending-the-compliance-deadline-for-the-pfoa-and-pfos-maximum-contaminant-levels","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-05-20/pdf/2026-10086.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-10086.pdf?1779194712","publication_date":"2026-05-20","agencies":[{"raw_name":"ENVIRONMENTAL PROTECTION AGENCY","name":"Environmental Protection Agency","id":145,"url":"https://www.federalregister.gov/agencies/environmental-protection-agency","json_url":"https://www.federalregister.gov/api/v1/agencies/145","parent_id":null,"slug":"environmental-protection-agency"}],"excerpts":"would not result in an URTH while water systems work towards implementation of <span class=\"match\">compliance</span> technologies or other non-treatment <span class=\"match\">compliance</span> strategies to ensure <span class=\"match\">compliance</span> with the PFOA and PFOS MCLs by the end of the proposed exemption period (April 26, 2031).\n \n Under SDWA, as well as the proposed national exemptions rulemaking, an “unreasonable risk” determination applies only to PWSs in the context of evaluating SDWA 1416(a) criteria and their ability to achieve <span class=\"match\">compliance</span> with NPDWRs. The EPA acknowledges that there are risks to human health due to"},{"title":"Revision of Agency Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey","type":"Notice","abstract":"This notice announces that the Transportation Security Administration (TSA) has forwarded the Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, abstracted below to OMB for review and approval of a revision of the currently approved collection under the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. This collection involves surveying travelers to measure customer satisfaction with aviation security in an effort to more efficiently manage TSA's security screening performance at airports.","document_number":"2025-15422","html_url":"https://www.federalregister.gov/documents/2025/08/14/2025-15422/revision-of-agency-information-collection-activity-under-omb-review-aviation-security-customer","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-08-14/pdf/2025-15422.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-15422.pdf?1755089141","publication_date":"2025-08-14","agencies":[{"raw_name":"DEPARTMENT OF HOMELAND SECURITY","name":"Homeland Security Department","id":227,"url":"https://www.federalregister.gov/agencies/homeland-security-department","json_url":"https://www.federalregister.gov/api/v1/agencies/227","parent_id":null,"slug":"homeland-security-department"},{"raw_name":"Transportation Security Administration","name":"Transportation Security Administration","id":494,"url":"https://www.federalregister.gov/agencies/transportation-security-administration","json_url":"https://www.federalregister.gov/api/v1/agencies/494","parent_id":227,"slug":"transportation-security-administration"}],"excerpts":"(3) responding in writing to the survey questions on a <span class=\"match\">customer</span> satisfaction card and depositing the card in a drop-box at the airport. Each survey includes up to 10 questions pulled from a list of questions. Each question promotes a quality response so that TSA can identify areas in need of improvement. All questions concern aspects of the passenger's security screening experience.\n \n TSA is revising the collection by removing the optional question which uses the term “gender,” in <span class=\"match\">compliance</span> with section 3(c) of Executive Order 14168 of January"},{"title":"Information Collection; Equal Opportunity Program Delivery Compliance Review Tool","type":"Notice","abstract":"In accordance with the Paperwork Reduction Act of 1995, the Forest Service (Agency) is seeking comments from all interested individuals and organizations on the extension with no revision of a currently approved information collection, Equal Opportunity Program Delivery Compliance Review Tool.","document_number":"2026-08681","html_url":"https://www.federalregister.gov/documents/2026/05/05/2026-08681/information-collection-equal-opportunity-program-delivery-compliance-review-tool","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-05-05/pdf/2026-08681.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-08681.pdf?1777898748","publication_date":"2026-05-05","agencies":[{"raw_name":"DEPARTMENT OF AGRICULTURE","name":"Agriculture Department","id":12,"url":"https://www.federalregister.gov/agencies/agriculture-department","json_url":"https://www.federalregister.gov/api/v1/agencies/12","parent_id":null,"slug":"agriculture-department"},{"raw_name":"Forest Service","name":"Forest Service","id":209,"url":"https://www.federalregister.gov/agencies/forest-service","json_url":"https://www.federalregister.gov/api/v1/agencies/209","parent_id":12,"slug":"forest-service"}],"excerpts":"FS-1700-6A, Equal Opportunity <span class=\"match\">Compliance</span> Review Record, to document shared non-discrimination obligations and collect information regarding actions taken by recipients of Federal financial assistance to ensure the public receives services without discrimination or barriers to access. Optional form B documents that recipients' employees understand their <span class=\"match\">customer</span> service role and optional form C is for <span class=\"match\">customers</span>' awareness of their rights of non-discrimination. \n Collection form FS-1700-6A, Equal Opportunity <span class=\"match\">Compliance</span> Review Record, will occur during"}]}