{"description":"Documents matching 'refunds other protections consumers travel'","count":896,"total_pages":45,"next_page_url":"https://www.federalregister.gov/api/v1/documents?conditions%5Bterm%5D=refunds+other+protections+consumers+travel&format=json&page=2","results":[{"title":"Airline Refunds and Other Consumer Protections","type":"Rule","abstract":"Under the U.S. Department of Transportation's (Department or DOT) refund regulations in 14 CFR parts 260 and 399, a flight that is given a different flight number than was assigned when the consumer purchased the ticket is considered a new flight and the original flight is considered a cancelled flight for which the consumer is eligible for a refund. This document announces that the Department is exercising its discretion to not enforce the requirements in 14 CFR 260.6, 260.9 and 14 CFR 399.80(l) regarding refunds and other consumer protections for a cancelled flight when a flight is renumbered so long as the passenger is rebooked on the flight under the new number and the flight is operated without any \"significant change or delay\" as defined in 14 CFR 260.2 and 14 CFR 399.80(l). The Department is taking this interim step of pausing enforcement of its refund requirements under these specific limited circumstances while it engages in a new rulemaking to consider whether to modify the definition of cancelled flight through rulemaking.","document_number":"2025-22140","html_url":"https://www.federalregister.gov/documents/2025/12/05/2025-22140/airline-refunds-and-other-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-12-05/pdf/2025-22140.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2025-22140.pdf?1764855938","publication_date":"2025-12-05","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"Blane Workie, Office of Aviation <span class=\"match\">Consumer</span> <span class=\"match\">Protection</span>, U.S. Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 20590, 202-366-9342 (phone), 202-366-7152 (fax), \n clereece.kroha@dot.gov, \n or \n blane.workie@dot.gov \n (email).\n \n \n \n \n SUPPLEMENTARY INFORMATION: \n \n On April 26, 2024, DOT published in the \n Federal Register \n a final rule on “Airline <span class=\"match\">Refunds</span> and <span class=\"match\">Other</span> <span class=\"match\">Consumer</span> <span class=\"match\">Protection</span>” (<span class=\"match\">Refund</span> I) that, among <span class=\"match\">other</span> things, requires airlines and ticket agents to provide prompt <span class=\"match\">refunds</span> to <span class=\"match\">consumers</span> when their flights are cancelled"},{"title":"Refunds and Other Consumer Protections (2024 FAA Reauthorization)","type":"Rule","abstract":"The U.S. Department of Transportation (Department or DOT) published a final rule on April 26, 2024, to establish requirements for refunds and other protections for consumers of air travel. Subsequent to publication of that final rule, the FAA Reauthorization Act of 2024 (Act) was signed into law on May 16, 2024. This final rule amends the Department's regulations, as updated by the April 26, 2024, final rule, consistent with the requirements of the Act.","document_number":"2024-17602","html_url":"https://www.federalregister.gov/documents/2024/08/12/2024-17602/refunds-and-other-consumer-protections-2024-faa-reauthorization","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-08-12/pdf/2024-17602.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-17602.pdf?1723207516","publication_date":"2024-08-12","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"that the <span class=\"match\">consumer</span> found. That fee must be on a per-passenger basis and its existence, amount, and the non-<span class=\"match\">refundable</span> nature if that is the case must be clearly and prominently disclosed to <span class=\"match\">consumers</span> at the time they purchase the airfare. Ticket agents may offer alternative transportation, <span class=\"match\">travel</span> credits, vouchers, or <span class=\"match\">other</span> compensation that remains valid and redeemable by the <span class=\"match\">consumer</span> for a period of at least 5 years from the date on which such voucher, credit, or <span class=\"match\">other</span> form of compensation in lieu of <span class=\"match\">refunds</span> but must first inform <span class=\"match\">consumers</span> that they"},{"title":"Refunds and Other Consumer Protections","type":"Rule","abstract":"The U.S. Department of Transportation (Department or DOT) is requiring automatic refunds to consumers when a U.S. air carrier or a foreign air carrier cancels or makes a significant change to a scheduled flight to, from, or within the United States and the consumer is not offered or rejects alternative transportation and travel credits, vouchers, or other compensation. These automatic refunds must be provided promptly, i.e., within 7 business days for credit card payments and within 20 calendar days for other forms of payment. To ensure consumers know when they are entitled to a refund, the Department is requiring carriers and ticket agents to inform consumers of their right to a refund if that is the case before making an offer for alternative transportation, travel credits, vouchers, or other compensation in lieu of refunds. Also, the Department is defining, for the first time, the terms \"significant change\" and \"cancellation\" to provide clarity and consistency to consumers with respect to their right to a refund. The Department is also requiring refunds to consumers for fees for ancillary services that passengers paid for but did not receive and for checked baggage fees if the bag is significantly delayed. For consumers who are unable to or advised not to travel as scheduled on flights to, from, or within the United States because of a serious communicable disease, the Department is requiring that carriers provide travel vouchers or credits that are transferrable and valid for at least 5 years from the date of issuance. Carriers may require consumers to provide documentary evidence demonstrating that they are unable to travel or have been advised not to travel to support their request for a travel voucher or credit, unless the Department of Health and Human Services (HHS) publishes guidance declaring that requiring such documentary evidence is not in the public interest.","document_number":"2024-07177","html_url":"https://www.federalregister.gov/documents/2024/04/26/2024-07177/refunds-and-other-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-04-26/pdf/2024-07177.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-07177.pdf?1714049126","publication_date":"2024-04-26","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"Atlantic.\n \n \n \n \n 10 \n  American Society of <span class=\"match\">Travel</span> Advisors and <span class=\"match\">Travel</span> Technology Association (<span class=\"match\">Travel</span> Technology Association submitted two comments).\n \n \n \n \n 11 \n  Panasonic Avionics Corporation.\n \n \n \n In a separate effort to enhance air <span class=\"match\">travel</span> <span class=\"match\">consumer</span> <span class=\"match\">protection</span>, on August 22, 2022, the Department published in the \n Federal Register \n a notice of proposed rulemaking titled “Airline Ticket <span class=\"match\">Refunds</span> and <span class=\"match\">Consumer</span> <span class=\"match\">Protections</span>” (Ticket <span class=\"match\">Refund</span> NPRM) to propose measures to enhance <span class=\"match\">protections</span> for <span class=\"match\">consumers</span> when airlines cancel or make significant changes"},{"title":"Consumer Financial Protection Circular 2024-07: Design, Marketing, and Administration of Credit Card Rewards Programs","type":"Rule","abstract":"The Consumer Financial Protection Bureau (Bureau or CFPB) has issued Consumer Financial Protection Circular 2024-07 titled, \"Design, marketing, and administration of credit card rewards programs.\" In this circular, the CFPB responds to the question, \"Can credit card issuers violate the law if they or their rewards partners devalue earned rewards or otherwise inhibit consumers from obtaining or redeeming promised rewards?\"","document_number":"2024-30988","html_url":"https://www.federalregister.gov/documents/2024/12/30/2024-30988/consumer-financial-protection-circular-2024-07-design-marketing-and-administration-of-credit-card","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-12-30/pdf/2024-30988.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-30988.pdf?1735307135","publication_date":"2024-12-30","agencies":[{"raw_name":"Consumer Financial Protection Bureau","name":"Consumer Financial Protection Bureau","id":573,"url":"https://www.federalregister.gov/agencies/consumer-financial-protection-bureau","json_url":"https://www.federalregister.gov/api/v1/agencies/573","parent_id":null,"slug":"consumer-financial-protection-bureau"}],"excerpts":"deceptive act or practice when a <span class=\"match\">consumer</span> attempts to transfer rewards points from the online portal of such covered person to the points portal of a merchant partner (\n e.g., \n requests a “conversion” of credit card rewards points to points at a <span class=\"match\">travel</span> partner), but technical failures on the merchant partner's system result in the <span class=\"match\">consumer</span> losing the points.\n \n About <span class=\"match\">Consumer</span> Financial <span class=\"match\">Protection</span> Circulars \n \n <span class=\"match\">Consumer</span> Financial <span class=\"match\">Protection</span> Circulars \n are issued to all parties with authority to enforce Federal <span class=\"match\">consumer</span> financial law. The CFPB is the"},{"title":"Notice of Submission of Proposed Information Collection to OMB of Agency Request for Revision of a Previously Approved Collection: Online Complaint Form and Related Uses of a Modernized Aviation Consumer Protection Information Technology System","type":"Notice","abstract":"In accordance with the Paperwork Reduction Act of 1995, this notice announces the Department of Transportation's intention to revise an information collection request (ICR) related to an OMB control number for an online complaint form by which a consumer can electronically submit a service-related complaint against an airline and other air travel-related companies. The complaint form has been revised as part of the Department's Office of Aviation Consumer Protection's (OACP) information technology (IT) system modernization project. A Federal Register Notice with a 60-day comment period soliciting comments on the following information collection was published on November 1, 2023: Online Complaint Form for Service- Related Issues in Air Transportation. One comment was received by Airlines for America (A4A). This notice responds to that comment and adds two new ICRs to capture additional functionalities of the modernized IT system. The new ICRs are related to external users, such as regulated entities and other users, that may use the modernized IT system to set up and manage individual accounts and access complaints and other submissions and/or submit complaint responses, reports, or other information into that system.","document_number":"2024-13580","html_url":"https://www.federalregister.gov/documents/2024/06/21/2024-13580/notice-of-submission-of-proposed-information-collection-to-omb-of-agency-request-for-revision-of-a","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-06-21/pdf/2024-13580.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-13580.pdf?1718887530","publication_date":"2024-06-21","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"a Modernized Aviation <span class=\"match\">Consumer</span> <span class=\"match\">Protection</span> Information Technology System.\n \n \n Abstract: \n The Department of Transportation's (Department) Office of Aviation <span class=\"match\">Consumer</span> <span class=\"match\">Protection</span> (OACP), formerly the Office of Aviation Enforcement and Proceedings, has broad authority under 49 U.S.C., subtitle VII, to investigate and enforce <span class=\"match\">consumer</span> <span class=\"match\">protection</span> and civil rights laws and regulations related to air transportation.\n \n Among <span class=\"match\">other</span> things, OACP receives service-related <span class=\"match\">consumer</span> complaints filed against airlines and <span class=\"match\">other</span> air <span class=\"match\">travel</span>-related companies. Information"},{"title":"Privacy Act of 1974; System of Records","type":"Notice","abstract":"The U.S. Environmental Protection Agency's (EPA or Agency) Office of Finance and Administration is giving notice that it proposes to modify a system of records pursuant to the provisions of the Privacy Act of 1974. Compass records and tracks accounts receivable to help the Agency collect debts owed; records and tracks accounts payable for authorized travel and other services; supports tracking and execution of the Agency's budget; and provides reporting across these activities. The modification is to add a new routine use as required by Executive Order 14249 and Office of Management and Budget (OMB) Memorandum M-25- 32. The notice also updates the contact information for the Agency Privacy Officer.","document_number":"2026-07406","html_url":"https://www.federalregister.gov/documents/2026/04/16/2026-07406/privacy-act-of-1974-system-of-records","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-04-16/pdf/2026-07406.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-07406.pdf?1776257119","publication_date":"2026-04-16","agencies":[{"raw_name":"ENVIRONMENTAL PROTECTION AGENCY","name":"Environmental Protection Agency","id":145,"url":"https://www.federalregister.gov/agencies/environmental-protection-agency","json_url":"https://www.federalregister.gov/api/v1/agencies/145","parent_id":null,"slug":"environmental-protection-agency"}],"excerpts":"who owe monies to the EPA for <span class=\"match\">refunds</span>, penalties, <span class=\"match\">travel</span> advances, Interagency Agreements, or Freedom of Information Act Requests. This system also contains information on corporations and <span class=\"match\">other</span> entities that are in debt to the EPA. This system also includes monies owed by the EPA to Agency employees, consultants, private citizens, and <span class=\"match\">others</span> who <span class=\"match\">travel</span> or perform <span class=\"match\">other</span> services for the EPA. \n CATEGORIES OF RECORDS IN THE SYSTEM: \n \n This system of records is composed of an accounts receivable module, <span class=\"match\">travel</span>, <span class=\"match\">other</span> accounts payable modules and reporting"},{"title":"Airline Passenger Rights","type":"Proposed Rule","abstract":"The U.S. Department of Transportation (Department or DOT) seeks public comment on a rulemaking to ensure consumers experiencing significant flight disruptions are taken care of and protected from financial losses. Specifically, the Department is considering imposing requirements on airlines to provide affected passengers cash compensation, free rebooking, and amenities such as meals, lodging for overnight delays, and transportation to and from lodging. The Department also seeks comment on whether some protections should be provided during any type of disruption, how to determine whether a cancellation or delay is within an airline's control, and how to ensure that passengers receive the correct information from the airline in a timely manner. Additionally, the Department solicits comments on how to ensure that the process for passengers to receive compensation and amenities is clear, simple, straightforward, and prompt, and whether to require certain aspects of the process to be automatic. Further, the Department seeks comment on whether it should require airlines to offer free rebooking on the same or partner airline to a passenger with a disability and others in the same travel party when one or more accessibility feature needed by the person with disability is unavailable.","document_number":"2024-28930","html_url":"https://www.federalregister.gov/documents/2024/12/11/2024-28930/airline-passenger-rights","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-12-11/pdf/2024-28930.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-28930.pdf?1733838317","publication_date":"2024-12-11","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":" \n \n 9 \n  Of the 49,958 air <span class=\"match\">travel</span> service complaints that the Department received in calendar year 2021, 13 percent concerned flight problems. \n See https://www.transportation.gov/individuals/aviation-<span class=\"match\">consumer</span>-<span class=\"match\">protection</span>/february-2022-air-<span class=\"match\">travel</span>-<span class=\"match\">consumer</span>-report. \n Of the 77,656 air <span class=\"match\">travel</span> service complaints that the Department received in calendar year 2022, 32 percent concerned flight problems. \n See https://www.transportation.gov/resources/individuals/aviation-<span class=\"match\">consumer</span>-<span class=\"match\">protection</span>/february-2023-air-<span class=\"match\">travel</span>-<span class=\"match\">consumer</span>-report. \n While the Department"},{"title":"Prohibition on Creditors and Consumer Reporting Agencies Concerning Medical Information (Regulation V)","type":"Rule","abstract":"The Consumer Financial Protection Bureau (CFPB) is issuing a final rule amending Regulation V, which implements the Fair Credit Reporting Act (FCRA), concerning medical information. The FCRA prohibits creditors from considering medical information in credit eligibility determinations. The CFPB is removing a regulatory exception that had permitted creditors to obtain and use information on medical debts notwithstanding this statutory limitation. The final rule also provides that a consumer reporting agency generally may not furnish to a creditor a consumer report containing information on medical debt that the creditor is prohibited from using.","document_number":"2024-30824","html_url":"https://www.federalregister.gov/documents/2025/01/14/2024-30824/prohibition-on-creditors-and-consumer-reporting-agencies-concerning-medical-information-regulation-v","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-01-14/pdf/2024-30824.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-30824.pdf?1736775917","publication_date":"2025-01-14","agencies":[{"raw_name":"Consumer Financial Protection Bureau","name":"Consumer Financial Protection Bureau","id":573,"url":"https://www.federalregister.gov/agencies/consumer-financial-protection-bureau","json_url":"https://www.federalregister.gov/api/v1/agencies/573","parent_id":null,"slug":"consumer-financial-protection-bureau"}],"excerpts":"about medical debt is used in different ways in the financial system. <span class=\"match\">Consumer</span> reporting agencies play a key role in assembling and evaluating <span class=\"match\">consumer</span> credit and <span class=\"match\">other</span> information on <span class=\"match\">consumers</span> \n 24 \n \n —including information about a <span class=\"match\">consumer's</span> medical debt—and in providing <span class=\"match\">consumer</span> reports to <span class=\"match\">other</span> companies for employment, housing, insurance, and <span class=\"match\">other</span> decisions.\n 25 \n \n Medical debt information on a <span class=\"match\">consumer</span> report can increase the cost and reduce the availability of credit, and can even reduce access to employment and housing.\n 26 \n \n \n \n \n 24 "},{"title":"Supervisory Highlights: Special Edition Auto Finance","type":"Notice","abstract":"The Consumer Financial Protection Bureau (CFPB or Bureau) is issuing its thirty fifth edition of Supervisory Highlights.","document_number":"2024-24093","html_url":"https://www.federalregister.gov/documents/2024/10/18/2024-24093/supervisory-highlights-special-edition-auto-finance","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-10-18/pdf/2024-24093.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-24093.pdf?1729169136","publication_date":"2024-10-18","agencies":[{"raw_name":"Consumer Financial Protection Bureau","name":"Consumer Financial Protection Bureau","id":573,"url":"https://www.federalregister.gov/agencies/consumer-financial-protection-bureau","json_url":"https://www.federalregister.gov/api/v1/agencies/573","parent_id":null,"slug":"consumer-financial-protection-bureau"}],"excerpts":"add-on product contracts allowed for cancellation with a pro rata <span class=\"match\">refund</span> within the first year, but the servicers denied <span class=\"match\">consumers</span>' cancellation requests. \n Servicers sold and administered add-on products that allowed <span class=\"match\">consumers</span> to cancel the product for a pro rata <span class=\"match\">refund</span> within the first year. Despite the contract allowing for <span class=\"match\">refunds</span>, servicers refused to provide <span class=\"match\">refunds</span> when <span class=\"match\">consumers</span> requested them. \n Servicers took unreasonable advantage of <span class=\"match\">consumers</span> by refusing to allow <span class=\"match\">consumers</span> to cancel add-on products when the products were cancellable under"},{"title":"Trade Regulation Rule on Unfair or Deceptive Fees","type":"Rule","abstract":"The Federal Trade Commission (\"FTC\" or \"Commission\") is issuing a final trade regulation rule entitled \"Rule on Unfair or Deceptive Fees\" (\"rule\" or \"final rule\") and Statement of Basis and Purpose addressing certain unfair or deceptive practices involving fees or charges for live-event tickets and short-term lodging: bait- and-switch pricing that hides the total price by omitting mandatory fees and charges from advertised prices; and misrepresenting the nature, purpose, amount, and refundability of fees or charges. The final rule specifies that it is an unfair and deceptive practice for businesses to offer, display, or advertise any price of live-event tickets or short-term lodging without clearly, conspicuously and prominently disclosing the total price. The rule also requires businesses to clearly and conspicuously make certain disclosures before a consumer consents to pay. The rule further specifies that it is an unfair and deceptive practice for businesses to misrepresent any fee or charge in any offer, display, or advertisement for live-event tickets or short-term lodging.","document_number":"2024-30293","html_url":"https://www.federalregister.gov/documents/2025/01/10/2024-30293/trade-regulation-rule-on-unfair-or-deceptive-fees","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2025-01-10/pdf/2024-30293.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-30293.pdf?1736343916","publication_date":"2025-01-10","agencies":[{"raw_name":"FEDERAL TRADE COMMISSION","name":"Federal Trade Commission","id":192,"url":"https://www.federalregister.gov/agencies/federal-trade-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/192","parent_id":null,"slug":"federal-trade-commission"}],"excerpts":"Department of <span class=\"match\">Consumer</span> and Worker <span class=\"match\">Protection</span>); FTC-2023-0064-2883 (District of Columbia, Office of the People's Counsel); FTC-2023-0064-3196 (South Carolina Department of <span class=\"match\">Consumer</span> Affairs).\n \n \n \n \n 16 \n  \n See, e.g., \n FTC-2023-0064-1028 (Complex Trauma Project); FTC-2023-0064-2885 (AARP); FTC-2023-0064-3104 (Truth in Advertising, Inc.); FTC-2023-0064-3160 (<span class=\"match\">Consumer</span> Federation of America on behalf of itself and 51 <span class=\"match\">other</span> national and State <span class=\"match\">consumer</span> advocacy groups, authored by American Economic Liberties Project, <span class=\"match\">Consumer</span> Action, <span class=\"match\">Consumer</span> Federation"},{"title":"Airline Ticket Refunds and Consumer Protections; Public Hearing","type":"Proposed Rule","abstract":"DOT is announcing a virtual public hearing pursuant on certain issues related to the U.S. Department of Transportation's Notice of Proposed Rulemaking on Airline Ticket Refunds and Consumer Protections.","document_number":"2023-04494","html_url":"https://www.federalregister.gov/documents/2023/03/03/2023-04494/airline-ticket-refunds-and-consumer-protections-public-hearing","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2023-03-03/pdf/2023-04494.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2023-04494.pdf?1677764734","publication_date":"2023-03-03","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"requested <span class=\"match\">refunds</span> to <span class=\"match\">consumers</span> when a carrier has cancelled or made a significant change to a scheduled flight to, from, or within the United States, and <span class=\"match\">consumers</span> found the alternative transportation offered by the carrier or the ticket agent to be unacceptable (87 FR 51550). The NPRM proposes to define, for the first time, the terms significant change and cancellation. It would also require U.S. and foreign airlines and ticket agents inform <span class=\"match\">consumers</span> that they are entitled to a <span class=\"match\">refund</span> if that is the case before making an offer for <span class=\"match\">travel</span> credits"},{"title":"Airline Ticket Refunds and Consumer Protections","type":"Proposed Rule","abstract":"This notice announces a virtual public hearing on certain issues related to the U.S. Department of Transportation's Notice of Proposed Rulemaking on Airline Ticket Refunds and Consumer Protections. By this notice, the virtual public hearing on this rulemaking, originally scheduled for March 14, 2023, is rescheduled to March 21, 2023. Through this notice, the Department is also reopening the comment period for this rulemaking from March 21 through March 28, 2023.","document_number":"2023-05167","html_url":"https://www.federalregister.gov/documents/2023/03/14/2023-05167/airline-ticket-refunds-and-consumer-protections","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2023-03-14/pdf/2023-05167.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2023-05167.pdf?1678711524","publication_date":"2023-03-14","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"requested <span class=\"match\">refunds</span> to <span class=\"match\">consumers</span> when a carrier has cancelled or made a significant change to a scheduled flight to, from, or within the United States, and <span class=\"match\">consumers</span> found the alternative transportation offered by the carrier or the ticket agent to be unacceptable (87 FR 51550). The NPRM proposes to define, for the first time, the terms significant change and cancellation. It would also require U.S. and foreign airlines and ticket agents to inform <span class=\"match\">consumers</span> that they are entitled to a <span class=\"match\">refund</span> if that is the case before making an offer for <span class=\"match\">travel</span> credits"},{"title":"Notice of Submission of Proposed Information Collection to OMB","type":"Notice","abstract":"In accordance with the Paperwork Reduction Act of 1995 (PRA), as amended, this notice announces the Department of Transportation's (Department or DOT) intention to reinstate Office of Management and Budget (OMB) Control Number 2105-0561 for the collection and posting of certain aviation consumer protection-related information from U.S. carriers and foreign carriers. The subject information collections relate to requirements in the Code of Federal Regulations (CFR) for the development and auditing of carrier customer service plans, reporting of tarmac delays, display of on-time performance, and the posting of various consumer protection documents on carrier websites. The Control Number expired on August 31, 2024.","document_number":"2024-20260","html_url":"https://www.federalregister.gov/documents/2024/09/09/2024-20260/notice-of-submission-of-proposed-information-collection-to-omb","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-09-09/pdf/2024-20260.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-20260.pdf?1725626741","publication_date":"2024-09-09","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"(required carrier customer service plans (1) to disclose that <span class=\"match\">consumers</span> are entitled to a <span class=\"match\">refund</span> if this is the case when offering <span class=\"match\">travel</span> credits, vouchers, or <span class=\"match\">other</span> compensation in lieu of <span class=\"match\">refunds</span>, and to disclose any material restrictions, conditions, or limitations on <span class=\"match\">travel</span> credits, vouchers, or <span class=\"match\">other</span> compensation offered, regardless of whether <span class=\"match\">consumers</span> are entitled to a <span class=\"match\">refund</span> and (2) to include a statement regarding compliance with the requirements of part 262 regarding vouchers for <span class=\"match\">consumers</span> in circumstances relating to serious communicable diseases)"},{"title":"Bus Testing: Updates to Bus Testing Program Procedures and Policies, Clarifications, Technical Adjustments, and Other Program Updates","type":"Proposed Rule","abstract":"The Federal Transit Administration (FTA) is proposing amendments to its bus testing regulation. The proposed changes will improve the efficiency of the testing program for stakeholders, enhance the value of bus testing reports for consumers, and assist in removing outdated test reports.","document_number":"2026-12919","html_url":"https://www.federalregister.gov/documents/2026/06/26/2026-12919/bus-testing-updates-to-bus-testing-program-procedures-and-policies-clarifications-technical","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-06-26/pdf/2026-12919.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-12919.pdf?1782391515","publication_date":"2026-06-26","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Federal Transit Administration","name":"Federal Transit Administration","id":193,"url":"https://www.federalregister.gov/agencies/federal-transit-administration","json_url":"https://www.federalregister.gov/api/v1/agencies/193","parent_id":492,"slug":"federal-transit-administration"}],"excerpts":"any <span class=\"match\">other</span> normal operating modes. For example, a loud HVAC system could cause a bus to fail the interior noise test, or a loud brake retarder could cause a bus to fail the exterior noise test. FTA intends that the test procedures would include the existing acceleration tests for all buses undergoing Noise testing and proposes that the Operator may also perform supplemental noise testing in <span class=\"match\">other</span> applicable operational modes of the bus if the Operator judges the bus to be at risk of failing either of the noise standards. Consistent with <span class=\"match\">other</span> provisions"},{"title":"Patient Protection and Affordable Care Act, HHS Notice of Benefit and Payment Parameters for 2027; and Basic Health Program","type":"Proposed Rule","abstract":"This proposed rule contains provisions to improve implementation of the Patient Protection and Affordable Care Act, including payment parameters and provisions related to the HHS-operated risk adjustment and risk adjustment data validation (HHS-RADV) programs, as well as 2027 user fee rates for issuers offering qualified health plans (QHPs) through Federally-facilitated Exchanges (FFEs) and State-based Exchanges on the Federal platform (SBE-FPs). This proposed rule also includes provisions related to civil money penalties (CMPs) for noncompliant issuers and other responsible entities; standards governing agents, brokers, and web-brokers; the expansion and codification of hardship exemption eligibility; implementation of the State Exchange Improper Payment Measurement (SEIPM); provider access standards and essential community provider standards for QHP certification; QHP certification of non-network plans; a prohibition on issuers from including routine non-pediatric dental services as an Essential Health Benefit (EHB); cost-sharing flexibilities for catastrophic and individual market bronze plans; establishment of catastrophic plans with plan terms of up to 10 consecutive years; QHP issuer quality improvement strategies (QISs); revisions affecting which enrollees are included in Federal Basic Health Program (BHP) payment calculations to States; and seeks comment on potential adjustments to other Federal standards, including the Federal medical loss ratio (MLR) standard in the individual market. This proposed rule also includes amendments to implement certain provisions of the Working Families Tax Cut (WFTC) legislation.","document_number":"2026-02769","html_url":"https://www.federalregister.gov/documents/2026/02/11/2026-02769/patient-protection-and-affordable-care-act-hhs-notice-of-benefit-and-payment-parameters-for-2027-and","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-02-11/pdf/2026-02769.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-02769.pdf?1770671709","publication_date":"2026-02-11","agencies":[{"raw_name":"DEPARTMENT OF HEALTH AND HUMAN SERVICES","name":"Health and Human Services Department","id":221,"url":"https://www.federalregister.gov/agencies/health-and-human-services-department","json_url":"https://www.federalregister.gov/api/v1/agencies/221","parent_id":null,"slug":"health-and-human-services-department"},{"raw_name":"Centers for Medicare & Medicaid Services","name":"Centers for Medicare & Medicaid Services","id":45,"url":"https://www.federalregister.gov/agencies/centers-for-medicare-medicaid-services","json_url":"https://www.federalregister.gov/api/v1/agencies/45","parent_id":221,"slug":"centers-for-medicare-medicaid-services"},{"raw_name":"Office of the Secretary"}],"excerpts":"reviewed and confirmed to be accurate by the <span class=\"match\">consumer</span> or the <span class=\"match\">consumer's</span> authorized representative, as HHS is unable to verify whether the <span class=\"match\">consumer</span> or their authorized representative personally reviewed and confirmed the accuracy of their information based on such a signature or checked box. A handwritten signature or handwritten initials made directly on the document indicates a <span class=\"match\">consumer's</span> or a <span class=\"match\">consumer's</span> representative's consent because it would more clearly illustrate that the <span class=\"match\">consumer</span> or the <span class=\"match\">consumer's</span> representative indeed gave his/her consent"},{"title":"Prohibition on Creditors and Consumer Reporting Agencies Concerning Medical Information (Regulation V)","type":"Proposed Rule","abstract":"The Consumer Financial Protection Bureau (CFPB) is seeking public comment on a proposed rule amending Regulation V, which implements the Fair Credit Reporting Act (FCRA), concerning medical information. The CFPB is proposing to remove a regulatory exception in Regulation V from the limitation in the FCRA on creditors obtaining or using information on medical debts for credit eligibility determinations. The proposed rule would also provide that a consumer reporting agency generally may not furnish to a creditor a consumer report containing information on medical debt that the creditor is prohibited from using.","document_number":"2024-13208","html_url":"https://www.federalregister.gov/documents/2024/06/18/2024-13208/prohibition-on-creditors-and-consumer-reporting-agencies-concerning-medical-information-regulation-v","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-06-18/pdf/2024-13208.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-13208.pdf?1718628315","publication_date":"2024-06-18","agencies":[{"raw_name":"Consumer Financial Protection Bureau","name":"Consumer Financial Protection Bureau","id":573,"url":"https://www.federalregister.gov/agencies/consumer-financial-protection-bureau","json_url":"https://www.federalregister.gov/api/v1/agencies/573","parent_id":null,"slug":"consumer-financial-protection-bureau"}],"excerpts":"about medical debt is used in different ways in the financial system. <span class=\"match\">Consumer</span> reporting agencies play a key role in assembling and evaluating <span class=\"match\">consumer</span> credit and <span class=\"match\">other</span> information on <span class=\"match\">consumers</span> \n 27 \n \n —including information about a <span class=\"match\">consumer's</span> medical debt—and in providing <span class=\"match\">consumer</span> reports to <span class=\"match\">other</span> companies for employment, housing, insurance, and <span class=\"match\">other</span> decisions.\n 28 \n \n Medical debt information on a <span class=\"match\">consumer</span> report can increase the cost and reduce the availability of credit, and can even reduce access to employment and housing.\n 29 \n \n \n \n \n 27"},{"title":"Patient Protection and Affordable Care Act, HHS Notice of Benefit and Payment Parameters for 2027; and Basic Health Program","type":"Rule","abstract":"This final rule contains provisions to improve implementation of the Patient Protection and Affordable Care Act, including payment parameters and provisions related to the HHS-operated risk adjustment and risk adjustment data validation (HHS-RADV) programs, as well as 2027 user fee rates for issuers offering qualified health plans (QHPs) through Federally-facilitated Exchanges (FFEs) and State-based Exchanges on the Federal platform (SBE-FPs). This final rule also includes provisions related to civil money penalties (CMPs) for noncompliant issuers and other responsible entities; standards governing agents, brokers, and web-brokers; the expansion and codification of hardship exemption eligibility; implementation of the State Exchange Improper Payment Measurement (SEIPM); provider access standards and essential community provider standards for QHP certification; QHP certification of non-network plans; a prohibition on issuers from including routine non-pediatric dental services as an Essential Health Benefit (EHB); requirements related to defrayal for the cost of any State-required benefits in addition to the EHB; cost- sharing flexibilities for catastrophic and individual market bronze plans; establishment of catastrophic plans with plan terms of up to 10 consecutive plan years; QHP issuer quality improvement strategies (QISs); and revisions affecting which enrollees are included in Federal Basic Health Program (BHP) payment calculations to States. This final rule also includes amendments to implement certain provisions of the Working Families Tax Cut (WFTC) legislation.","document_number":"2026-10050","html_url":"https://www.federalregister.gov/documents/2026/05/20/2026-10050/patient-protection-and-affordable-care-act-hhs-notice-of-benefit-and-payment-parameters-for-2027-and","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-05-20/pdf/2026-10050.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-10050.pdf?1779135308","publication_date":"2026-05-20","agencies":[{"raw_name":"DEPARTMENT OF HEALTH AND HUMAN SERVICES","name":"Health and Human Services Department","id":221,"url":"https://www.federalregister.gov/agencies/health-and-human-services-department","json_url":"https://www.federalregister.gov/api/v1/agencies/221","parent_id":null,"slug":"health-and-human-services-department"},{"raw_name":"Centers for Medicare & Medicaid Services","name":"Centers for Medicare & Medicaid Services","id":45,"url":"https://www.federalregister.gov/agencies/centers-for-medicare-medicaid-services","json_url":"https://www.federalregister.gov/api/v1/agencies/45","parent_id":221,"slug":"centers-for-medicare-medicaid-services"},{"raw_name":"Office of the Secretary"}],"excerpts":"the comprehensiveness of coverage, weaken <span class=\"match\">consumer</span> <span class=\"match\">protections</span> tied to EHB, and make coverage less affordable. <span class=\"match\">Other</span> commenters acknowledged concerns about affordability and premium impacts under the current policy but cautioned that the proposed approach could instead shift costs to States and <span class=\"match\">consumers</span>.\n \n \n Response: \n We acknowledge that, under this policy, certain benefits may no longer be treated as EHB for purposes of the defrayal framework and therefore may not be subject to the <span class=\"match\">consumer</span> <span class=\"match\">protections</span> identified. We note that States may repeal"},{"title":"Ensuring Safe Accommodations for Air Travelers With Disabilities Using Wheelchairs","type":"Rule","abstract":"The U.S. Department of Transportation (DOT or the Department) is issuing a final rule to strengthen its regulation implementing the Air Carrier Access Act (ACAA) and to address the serious problems that individuals with disabilities using wheelchairs and scooters face when traveling by air that impact their safety and dignity, including mishandled wheelchairs and scooters and improper transfers to and from aircraft seats, aisle chairs, and personal wheelchairs. This final rule also carries out certain rulemaking provisions required by the FAA Reauthorization Act of 2024.","document_number":"2024-29731","html_url":"https://www.federalregister.gov/documents/2024/12/17/2024-29731/ensuring-safe-accommodations-for-air-travelers-with-disabilities-using-wheelchairs","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-12-17/pdf/2024-29731.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-29731.pdf?1734356740","publication_date":"2024-12-17","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"mishandling is through no fault of the passenger. The airline in the best position to monitor the handling of wheelchairs and <span class=\"match\">other</span> assistive devices and to adjust practices and procedures to better protect wheelchairs and <span class=\"match\">other</span> assistive devices, and imposing responsibility on the carrier is an effective method to advance the goals of the ACAA and part 382 to reduce mishandlings.\n \n \n \n 34 \n  See <span class=\"match\">Refunds</span> and <span class=\"match\">Other</span> <span class=\"match\">Consumer</span> <span class=\"match\">Protections</span>, 89 FR 32760 (Apr. 26, 2024) (Department concluded that “[b]ag delays due to third-party actions (\n e.g., \n security authority"},{"title":"Enhancing Transparency of Airline Ancillary Service Fees","type":"Rule","abstract":"The U.S. Department of Transportation (Department or DOT) is issuing a final rule to strengthen protections for consumers by ensuring that they have access to fee information for transporting baggage and changing or canceling a flight before ticket purchase. Under the final rule, U.S. air carriers, foreign air carriers, and ticket agents must clearly disclose passenger-specific or itinerary- specific fees for these services to consumers whenever fare and schedule information is provided for flights to, within, and from the United States. The Department is further requiring that carriers provide useable, current, and accurate information regarding fees for these critical ancillary services to any entity that is required to disclose critical ancillary service fee information to consumers. This final rule is in response to the Executive order on Promoting Competition in the American Economy, which directs the Department to take various actions to promote the interests of American workers, businesses, and consumers. The rule will ensure that consumers have the information they need to understand the true costs of air transportation that apply to them, which will create a more competitive market with better outcomes for consumers.","document_number":"2024-08609","html_url":"https://www.federalregister.gov/documents/2024/04/30/2024-08609/enhancing-transparency-of-airline-ancillary-service-fees","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2024-04-30/pdf/2024-08609.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2024-08609.pdf?1714398253","publication_date":"2024-04-30","agencies":[{"raw_name":"DEPARTMENT OF TRANSPORTATION","name":"Transportation Department","id":492,"url":"https://www.federalregister.gov/agencies/transportation-department","json_url":"https://www.federalregister.gov/api/v1/agencies/492","parent_id":null,"slug":"transportation-department"},{"raw_name":"Office of the Secretary"}],"excerpts":"ticket agents provide to <span class=\"match\">consumers</span> to determine their baggage fees. The ACPAC heard from several <span class=\"match\">consumer</span> advocacy groups, including Travelers United, the National <span class=\"match\">Consumers</span> League (NCL), and the Global Business <span class=\"match\">Travel</span> Association (GBTA) regarding this issue. <span class=\"match\">Consumer</span> organizations that presented to the ACPAC stressed the importance of ensuring <span class=\"match\">consumers</span> can accurately and easily compare <span class=\"match\">travel</span> costs, inclusive of ancillary fees, and they recommended that ancillary fee information should be clearly displayed early in <span class=\"match\">consumer</span> purchase decisions.\n 29"},{"title":"Rule Concerning the Use of Prenotification Negative Option Plans","type":"Proposed Rule","abstract":"The Federal Trade Commission (\"FTC\" or \"Commission\") seeks public comment on the need for amendments to the Commission's \"Rule Concerning the Use of Prenotification Negative Option Plans\" (i.e., \"Negative Option Rule\" or \"Rule\") to help consumers avoid recurring payments for products and services they did not intend to order and to allow them to cancel such payments without unwarranted obstacles.","document_number":"2026-04952","html_url":"https://www.federalregister.gov/documents/2026/03/13/2026-04952/rule-concerning-the-use-of-prenotification-negative-option-plans","pdf_url":"https://www.govinfo.gov/content/pkg/FR-2026-03-13/pdf/2026-04952.pdf","public_inspection_pdf_url":"https://public-inspection.federalregister.gov/2026-04952.pdf?1773319514","publication_date":"2026-03-13","agencies":[{"raw_name":"FEDERAL TRADE COMMISSION","name":"Federal Trade Commission","id":192,"url":"https://www.federalregister.gov/agencies/federal-trade-commission","json_url":"https://www.federalregister.gov/api/v1/agencies/192","parent_id":null,"slug":"federal-trade-commission"}],"excerpts":"or deceptive to offer discounts or <span class=\"match\">other</span> incentives to remain enrolled in a negative option program (“Saves”) instead of promptly honoring a <span class=\"match\">consumer's</span> request to cancel? Why or why not? \n i. What proportion of <span class=\"match\">consumers</span> who are offered Saves accept them? \n ii. On average, how much money do <span class=\"match\">consumers</span> save by accepting a Saves offer? \n iii. To what extent, if any, do Saves make it difficult for <span class=\"match\">consumers</span> to cancel their enrollment in a negative option program? If the business makes a Saves offer and the <span class=\"match\">consumer</span> declines it, how much longer on average"}]}