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Intent To Request Renewal From OMB of One Current Public Collection of Information: TSA Customer Comment Card

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Information about this document as published in the Federal Register.

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This document has been published in the Federal Register. Use the PDF linked in the document sidebar for the official electronic format.

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Transportation Security Administration, DHS.




The Transportation Security Administration (TSA) invites public comment on one currently approved information collection requirement abstracted below that we will submit to the Office of Management and Budget (OMB) for renewal in compliance with the Paperwork Reduction Act. This collection allows customers to provide feedback to TSA about their experiences with TSA's airport security process and procedures while traveling.


Send your comments by July 8, 2008.


Comments may be mailed or delivered to Joanna Johnson, Communications Branch, Business Management Office, Operational Process and Technology, TSA-11, Transportation Security Administration, 601 South 12th Street, Arlington, VA 22202-4220.

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Joanna Johnson at the above address, or by telephone (571) 227-3651 or facsimile (703) 603-0822.

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Comments Invited

In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The Information Collection Request documentation is available at Therefore, in preparation for OMB review and approval of the following information collection, TSA is soliciting comments to—

(1) Evaluate whether the proposed information requirement is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility;

(2) Evaluate the accuracy of the agency's estimate of the burden;

(3) Enhance the quality, utility, and clarity of the information to be collected; and

(4) Minimize the burden of the collection of information on those who are to respond, including using appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology.

Information Collection Requirement

1652-0030; TSA Customer Comment Card. This collection continues a voluntary program for airport passengers to provide feedback to TSA regarding their experiences with TSA security procedures. This collection of information allows TSA to evaluate and address customer concerns about security procedures and policies.

TSA Customer Comment Cards will collect feedback and the passenger's contact information if voluntarily provided. TSA may use the contact information to respond to the passenger's comments. For passengers who deposit their cards in the designated drop-boxes, TSA staff at airports will collect the cards, categorize comments, enter the results into an online system for reporting, and respond to passengers as appropriate. Passengers also have the option to mail the cards directly the address provided on the comment card which will vary by airport. The TSA Contact Center will continue to be available for passengers to make comments independently of airport involvement.

TSA estimates the number of respondents to be 1,783,800, with an estimated number of 150,880 annual burden hours.

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Issued in Arlington, Virginia, on May 5, 2008.

Fran Lozito,

Director, Business Management Office, Operational Process and Technology.

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[FR Doc. E8-10359 Filed 5-8-08; 8:45 am]