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Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

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Consumer Product Safety Commission.


Notice and request for comments.


As part of a federal government-wide effort to streamline the process to seek feedback from the public on service delivery, the Consumer Product Safety Commission (Commission or CPSC) announces that CPSC intends to submit a Generic Information Collection Request (Generic ICR): “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery” to the Office of Management and Budget (OMB) for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). OMB previously approved the collection of information under control number 3041-0148. OMB's most recent extension of approval will expire on April 30, 2014. The Commission will consider all comments received in response to this notice before requesting an extension of approval of this collection of information from OMB.


The Office of the Secretary must receive comments not later than May 12, 2014.


You may submit comments, identified by Docket No. CPSC-2011-0014, by any of the following methods:

Electronic Submissions: Submit electronic comments to the Federal eRulemaking Portal at: Follow the instructions for submitting comments. The Commission does not accept comments submitted by electronic mail (email), except through The Commission encourages you to submit electronic comments by using the Federal eRulemaking Portal, as described above.

Written Submissions: Submit written submissions by mail/hand delivery/courier to: Office of the Secretary, Consumer Product Safety Commission, Room 820, 4330 East-West Highway, Bethesda, MD 20814; telephone (301) 504-7923.

Instructions: All submissions received must include the agency name and docket number for this notice. All comments received may be posted without change, including any personal identifiers, contact information, or other personal information provided, to: Do not submit confidential business information, trade secret information, or other sensitive or protected information that you do not want to be available to the public. If furnished at all, such information should be submitted in writing.

Docket: For access to the docket to read background documents or comments received, go to:, and insert the docket number, into the “Search” box, and follow the prompts.

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Robert H. Squibb, Consumer Product Safety Commission, 4330 East-West Highway, Bethesda, MD 20814; (301) 504-7815, or by email to:

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A. Burden Hours

Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Start Printed Page 14238

Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner to improve service delivery. Below we provide the CPSC's projected average estimates of qualitative surveys, focus groups, customer satisfaction surveys, and usability tests for the next three years.

Current Actions: Renewal of collection of information.

Type of Review: Renewal.

Affected Public: Individuals and households, businesses and organizations, state, local, or tribal government.

Average Expected Annual Number of Activities: Eight activities, including qualitative surveys, focus groups, customer satisfaction surveys, and usability tests.

Annual Number of Respondents: 1,600.

Annual responses: 1,600.

Frequency of Response: Once per request.

Average minutes per response: 45 minutes per response.

Annual Burden hours: 1,200.

An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information, unless the collection of information displays a currently valid OMB control number.

B. Request for Comments

The Commission solicits written comments from all interested persons about the proposed collection of information. The Commission specifically solicits information relevant to the following topics:

  • Whether the collection of information described above is necessary for the proper performance of the Commission's functions, including whether the information would have practical utility;
  • Whether the estimated burden of the proposed collection of information is accurate;
  • Whether the quality, utility, and clarity of the information to be collected could be enhanced; and
  • Whether the burden imposed by the collection of information could be minimized by use of automated, electronic, or other forms of information technology.
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Todd A. Stevenson,

Secretary, Consumer Product Safety Commission.

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[FR Doc. 2014-05481 Filed 3-12-14; 8:45 am]