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Customer Surveys Generic Clearance for the National Center for Health Statistics (0920-0729, Expiration 04/30/2014)—Revision—National Center for Health Statistics (NCHS), Centers for Disease Control and Prevention (CDC).
Background and Brief Description
Section 306 of the Public Health Service (PHS) Act (42 U.S.C. 242k), as amended, authorizes that the Secretary of Health and Human Services (DHHS), acting through NCHS, shall collect statistics on “the extent and nature of illness and disability of the population of the United States.” This is a revision request for a generic approval from OMB to conduct customer surveys over the next three years.
As part of a comprehensive program, the National Center for Health Statistics (NCHS) plans to continue to assess its customers' satisfaction with the content, quality and relevance of the information it produces. NCHS will conduct voluntary customer surveys to assess strengths in agency products and services and to evaluate how well it addresses the emerging needs of its data users. Results of these surveys will be used in future planning initiatives.
The data will be collected using a combination of methodologies appropriate to each survey. These may include: Evaluation forms, mail surveys, focus groups, automated and electronic technology (e.g., email, Web-based surveys), and telephone surveys. Systematic surveys of several groups will be folded into the program. Among these are Federal customers and policy makers, state and local officials who rely on NCHS data, the broader educational, research, and public health community, and other data users. Respondents may include data users who register for and/or attend NCHS sponsored conferences; persons who access the NCHS Web site and the detailed data available through it; consultants; and others. Respondent data items may include (in broad categories) information regarding respondent's gender, age, occupation, affiliation, location, etc., to be used to characterize responses only. Other questions will attempt to obtain information that will characterize the respondents' familiarity with and use of NCHS data, their assessment of data content and usefulness, general satisfaction with available services and products, and suggestions for improvement of surveys, services and products.
The resulting information will be for NCHS internal use. There is no cost to respondents other than their time to participate in the survey. The total Start Printed Page 19088burden for three years of clearance is 2,040 hours.
Estimated Annualized Burden Hours
|Type of respondent||Form name/survey type||Number of respondents||Responses per respondent||Average burden per
|Public/private researchers, Consultants, and others||Questionnaire for conference registrants/attendees||4,500||1||10/60|
|Public/private researchers, Consultants, and others||Focus groups||240||1||1|
|Public/private researchers, Consultants, and others||Web-based||4,500||1||10/60|
|Public/private researchers, Consultants, and others||Other customer surveys||1,200||1||15/60|
LeRoy A. Richardson,
Chief, Information Collection Review Office, Office of Scientific Integrity, Office of the Associate Director for Science, Office of the Director, Center for Disease Control and Prevention.
[FR Doc. 2014-07649 Filed 4-4-14; 8:45 am]
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