[Billing Code 4140-01-P]
DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Submission for OMB review; 30-Day comment request Collection of Customer
Service, Demographic, and Smoking/Tobacco use Information from the National
Cancer Institute’s (NCI) Cancer Information Service (CIS)
AGENCY: National Institutes of Health, HHS.
ACTION: Notice.
SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the National
Institutes of Health (NIH) has submitted to the Office of Management and Budget
(OMB) a request for review and approval of the information collection listed below.
DATES: Comments regarding this information collection are best assured of having
their full effect if received within 30-days of the date of this publication.
ADDRESSES: Written comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice to
www.reginfo.gov/public/do/PRAMain. Find this particular information collection by
selecting "Currently under 30-day Review - Open for Public Comments" or by using the
search function.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and instruments, contact:
Candace Maynard, Branch Chief, Cancer Information Service Branch, CISB/OCPL, 9609
Medical Center Drive, Rockville, MD 20850, or call non-toll-free number 240-276-6657
or E-mail your request, including your address to: deatonc@mail.nih.gov. Formal
requests for additional plans and instruments must be requested in writing.
SUPPLEMENTARY INFORMATION: This proposed information collection was
previously published in the Federal Register on October 20, 2021 (Vol. 86 FR 58082) and

allowed 60 days for public comment. No public comments were received. The purpose
of this notice is to allow an additional 30 days for public comment. The National Cancer
Institute (NCI), National Institutes of Health, may not conduct or sponsor, and the
respondent is not required to respond to, an information collection that has been
extended, revised, or implemented on or after October 1, 1995, unless it displays a
currently valid OMB control number.
In compliance with Section 3507(a)(1)(D) of the Paperwork Reduction Act of
1995, the National Institutes of Health (NIH) has submitted to the Office of Management
and Budget (OMB) a request for review and approval of the information collection listed
below.
Proposed Collection: Collection of Customer Service, Demographic, and
Smoking/Tobacco use Information from the National Cancer Institute’s (NCI) Cancer
Information Service (CIS), 0925-0208, Expiration Date 2.28/2022, REVISION, National
Cancer Institute (NCI), National Institutes of Health (NIH).
Need and Use of Information Collection: The National Cancer Institute (NCI) currently
collects: 1) customer service and demographic information from clients of the Cancer
Information Service (CIS) in order to properly plan, implement, and evaluate cancer
education efforts, including assessing the extent by which the CIS reaches and impacts
underserved populations; 2) smoking/tobacco use behavior of individuals seeking NCI’s
smoking cessation assistance through the CIS in order to provide smoking cessation
services tailored to the individual client’s needs and track their smoking behavior at
follow up. This is a request for OMB to approve a revised submission for an additional
three years to provide ongoing customer service collection of demographic information,
and collection of brief customer satisfaction questions from NCI Cancer Information
Service Clients for the purpose of program planning and evaluation.

OMB approval is requested for 3 years. There are no costs to respondents other
than their time. The total estimated annualized burden hours are 5,818 hours.

Estimated Annualized Burden Hours

Form Name
Demographic & Customer
Satisfaction Questions
(Appendix 1A or 1AB)
Demographic & Customer
Satisfaction Questions
(Appendix 1B)
Smoking Cessation
"Intake" Questions
(Appendix 1C)
Smoking Call Backs
(Appendix 1D)
VA Call Backs
(Appendix 1E)
Cancer Info Call Backs
(Appendix 1F)
Email Intake Form
(Appendix 2)
Demographic & Customer
Satisfaction Questions
(Appendix 9)

Number of
Category of Number of
Responses per
Respondent Respondents
Respondent

Average
Time per
Response
(in hours)

Total
Annual
Burden
Hours

Individuals

24,133

3/60

1,207

Individuals

58,501

2/60

1,950

Individuals

2,888

6/60

Individuals

2,904

4/60

Individuals

8,166

4/60

Individuals

2,242

4/60

Individuals

8,796

10/60

1,466

Individuals

1

2/60

Totals

108,208

Dated: January 5, 2022.

Diane Kreinbrink,
Project Clearance Liaison,
National Cancer Institute,
National Institutes of Health.
[FR Doc. 2022-00230 Filed: 1/7/2022 8:45 am; Publication Date: 1/10/2022]

5,818