DOC has submitted to the Office of Management and Budget (OMB) for clearance of the following proposal for collection of information under the provisions of the Paperwork Reduction Act of 1995, Public Law 104-13.
Bureau: International Trade Administration.
Title: User Satisfaction Surveys.
Agency Form Number: ITA-4107P, ITA-4110P, etc.
OMB Number: 0625-0217.
Type of Request: Regular Submission.
Burden: 3,298 hours.
Number of Respondents: 20,780.
Avg. Hours Per Response: Range from 05-30 minutes.
Needs and Uses: ITA provides numerous export promotion programs to help U.S. businesses. These programs include information products, services, and trade events. To accomplish its mission effectively, ITA needs ongoing feedback on its programs. These information collection items allow ITA to solicit clients' opinions about the use of ITA products, services, and trade events. The information is used for program improvement, strategic planning, allocation of resources, and performance measures.
The surveys are part of ITA's effort to implement objectives of the National Performance Review (NPR) and Government Performance and Results Act (GPRA). Responses to the surveys will meet the needs of ITA performance measures based on NPR and GPRA guidelines. These performance measures will serve as a basis for justifying and allocating human and financial resources.
Survey responses will acquaint ITA managers with firms' perceptions and assessments of export-assistance products and services. Also, the surveys will enable ITA to track the performance of overseas posts. This information is critical for improving the programs. Survey responses are used to assess client satisfaction, determine priorities, and identify areas where service levels and benefits differ from client expectations. Clients benefit because the information is used to improve services provided to the public. Without this information, ITA is unable to systematically determine client perceptions about the quality and benefit of its export-promotion programs.
Affected Public: Business or other for profit, not-for-profit institutions.
Frequency: On occasion.
Respondent's Obligation: Required to obtain or retain a benefit, voluntary.
OMB Desk Officer: David Rostker, (202) 395-3897.
Copies of the above information collection can be obtained by calling or writing Madeleine Clayton, Departmental Paperwork Clearance Officer, (202) 482-3129, Department of Commerce, Room 6608, 14th & Constitution Avenue, NW., Washington, Start Printed Page 38638DC 20230 or via the Internet at MClayton@doc.gov.
Written comments and recommendations for the proposed information collection should be sent to David Rostker, OMB Desk Officer, Room 10202, New Executive Office Building, Washington, DC 20503 within 30 days of the publication of this notice in the Federal Register.Start Signature
Dated: May 30, 2002.
Departmental Paperwork Clearance Officer, Office of the Chief Information Officer.
[FR Doc. 02-13998 Filed 6-4-02; 8:45 am]
BILLING CODE 3510-FP-P