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Agency Information Collection Activities; Proposed Collection; Comment Request; Customer Survey

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Financial Crimes Enforcement Network (FinCEN).


Notice and request for comments.


As part of its continuing effort to reduce paperwork and respondent burden, FinCEN invites comment on an information collection requirement concerning a survey of customer satisfaction with regulatory guidance. This request for comment is being made pursuant to the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3506(c)(2)(A)).


Written comments should be received on or before January 31, 2003 to be assured of consideration.


Direct all written comments to: Office of Management, Financial Crimes Enforcement Network, Department of the Treasury, PO Box 39, Vienna, VA 22183, Attention: PRA Comments-Customer Satisfaction Survey. Comments also may be submitted by electronic mail to the following Internet address: with the caption in the body of the text, “Attention: PRA Comments—Customer Satisfaction Survey.”

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Requests for additional information or for a copy of the information collection should be directed to: Office of Management, FinCEN, 703-905-3947, not a toll-free call.

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Title: Customer Satisfaction Survey.

OMB Number: None.

Form Number: None

Abstract: The Government Performance and Results Act requires agencies to submit an annual performance plan and performance report to Congress. In connection with this requirement, FinCEN will conduct a survey of customer satisfaction with regulatory guidance provided under the Bank Secrecy Act.

Current Action: New collection.

Affected Public: Individuals, business or other for-profit institutions, not-for-profit institutions.

Estimated Number of Respondents: 200.

Estimated Time Per Respondent: 10 minutes.

Estimated Total Annual Burden Hours: 33 hours.

An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless the collection of information displays a valid OMB control number.

Request for Comments

Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. All comments will become a matter of public record. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency's estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance and purchase of services to provide information.

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Dated: November 21, 2002.

James F. Sloan,

Director, Financial Crimes Enforcement Network.

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[FR Doc. 02-30352 Filed 11-29-02; 8:45 am]