Energy Information Administration (EIA), Department of Energy (DOE).
Agency Information Collection Activities: Proposed Collection; Comment Request.
The EIA is soliciting comments on the proposed three-year extension to the Form DOE-887, “Department of Energy Customer Surveys.”
Comments must be filed by April 1, 2003. If you anticipate difficulty in submitting comments within that period, contact the person listed below as soon as possible.
Send comments to Herbert Miller. To ensure receipt of the comments by the due date, submission by FAX (202-287-1705) or e-mail (email@example.com) is recommended. The mailing address is Energy Information Administration, EI-70, Forrestal Building, U.S. Department of Energy, Washington, DC 20585. Alternatively, Mr. Miller may be contacted by telephone at 202-287-1711.Start Further Info
FOR FURTHER INFORMATION CONTACT:
Requests for additional information should be directed to Mr. Miller at the address listed above.End Further Info End Preamble Start Supplemental Information
II. Current Actions
III. Request for Comments
The Federal Energy Administration Act of 1974 (Pub. L. No. 93-275, 15 U.S.C. 761 et seq.) and the DOE Organization Act (Pub. L. No. 95-91, 42 U.S.C. 7101 et seq.) require the EIA to carry out a centralized, comprehensive, and unified energy information program. This program collects, evaluates, assembles, analyzes, and disseminates information on energy resource reserves, production, demand, technology, and related economic and Start Printed Page 5012statistical information. This information is used to assess the adequacy of energy resources to meet near and longer term domestic demands.
The EIA, as part of its effort to comply with the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35), provides the general public and other Federal agencies with opportunities to comment on collections of energy information conducted by or in conjunction with the EIA. Any comments received help the EIA to prepare data requests that maximize the utility of the information collected, and to assess the impact of collection requirements on the public. Also, the EIA will later seek approval by the Office of Management and Budget (OMB) under section 3507(a) of the Paperwork Reduction Act of 1995.
On September 11, 1993, the President signed Executive Order No. 12862 aimed at “* * * ensuring the Federal government provides the highest quality service possible to the American people.” The Order discusses surveys as a means for determining the kinds and qualities of service desired by Federal Government customers and for determining satisfaction levels for existing services. These voluntary customer surveys will be used to ascertain customer satisfaction with the Department of Energy in terms of services and products. Respondents will be individuals and organizations that are the recipients of the Department's services and products. Previous customer surveys have provided useful information to the Department for assessing how well the Department is delivering its services and products and for making improvements. The results are used internally and summaries are provided to the Office of Management and Budget on an annual basis, and are used to satisfy the requirements and the spirit of Executive Order No. 12862.
II. Current Actions
The request to OMB will be for a three-year extension of the expiration date of approval for DOE to conduct customer surveys. During the past three years, 10 customer surveys were conducted by telephone, mail, and the World Wide Web. Examples of previously conducted customer surveys are available upon request. Our planned activities in the next three fiscal years reflect our increased emphasis on and expansion of these activities, including an increased use of electronic means for obtaining customer input (World Wide Web).
III. Request for Comments
Prospective respondents and other interested parties should comment on the actions discussed in item II. The following guidelines are provided to assist in the preparation of comments.
A. Is the proposed collection of information necessary for the proper performance of the functions of the agency and does the information have practical utility? Practical utility is defined as the actual usefulness of information to or for an agency, taking into account its accuracy, adequacy, reliability, timeliness, and the agency's ability to process the information it collects.
B. What enhancements can be made to the quality, utility, and clarity of the information to be collected?
As a Potential Respondent to the Request for Information
A. Public reporting burden for a customer surveys is estimated to average .25 hours per response. The estimated burden includes the total time necessary to provide the requested information. In your opinion, how accurate is this estimate?
B. The agency estimates that the only cost to a respondent is for the time it will take to complete the collection. Will a respondent incur any start-up costs for reporting, or any recurring annual costs for operation, maintenance, and purchase of services associated with the information collection?
C. What additional actions could be taken to minimize the burden of this collection of information? Such actions may involve the use of automated, electronic, mechanical, or other technological collection techniques or other forms of information technology.
D. Does any other Federal, State, or local agency collect similar information? If so, specify the agency, the data element(s), and the methods of collection.
As a Potential User of the Information To Be Collected
A. Are there alternate sources for the information and are they useful? If so, what are their weaknesses and/or strengths?
Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval of the form. They also will become a matter of public record.Start Signature
Issued in Washington, DC, January 23, 2003.
Jay H. Casselberry,
Agency Clearance Officer, Statistics and Methods Group, Energy Information Administration.
[FR Doc. 03-2302 Filed 1-30-03; 8:45 am]
BILLING CODE 6450-01-P