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Notice of Information Collection

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Information about this document as published in the Federal Register.

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National Aeronautics and Space Administration (NASA).


Notice of information collection.


The National Aeronautics and Space Administration, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. 3506(c)(2)(A)).


All comments should be submitted within 60 calendar days from the date of this publication.


All comments should be addressed to Ms. Nancy Kaplan, Code VE, National Aeronautics and Space Administration, Washington, DC 20546-0001.

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Requests for additional information or copies of the information collection instrument(s) and instructions should be directed to Ms. Nancy Kaplan, NASA Reports Officer, NASA Headquarters, 300 E Street SW., Code VE, Washington, DC 20546, (202) 358-1372,

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I. Abstract

The National Aeronautics and Space Administration (NASA) is initiating a new collection designed to assess current levels of customer satisfaction on an Agency-wide basis in key service areas that are managed as part of the NASA Integrated Information Infrastructure Program. The information collected will establish a baseline for future customer satisfaction surveys, and will identify and assist in the implementation of appropriate corrective measures for improved products and services that meet the needs of NASA customers.

II. Method of Collection

NASA will collect this information electronically via a Web-based survey.

III. Data

Title: NASA Chief Information Officer Customer Satisfaction Survey.

OMB Number: 2700-XXXX.

Type of review: New collection.

Affected Public: Federal Government; business or other for-profit.

Estimated Number of Respondents: 7,000.

Estimated Time Per Response: 20 minutes.

Estimated Total Annual Burden Hours: 2,334.

Estimated Total Annual Cost: $0.

IV. Request for Comments

Comments are invited on: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of NASA, including whether the information collected has practical utility; (2) the accuracy of NASA's estimate of the burden (including hours and cost) of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including automated collection techniques or the use of other forms of information technology.

Comments submitted in response to this notice will be summarized and included in the request for OMB approval of this information collection. They will also become a matter of public record.

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Dated: March 29, 2004.

Patricia L. Dunnington,

Chief Information Officer.

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[FR Doc. 04-8392 Filed 4-13-04; 8:45 am]