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Notice of Information Collection

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Information about this document as published in the Federal Register.

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Proposed collection; comment request.

Bureau: International Trade Administration.

Title: Commercial Service Client Focus Groups.


The Department of Commerce, as part of its continuing effort to reduce paperwork and respondent burdens, invites the general public and other Federal agencies to take this opportunity to comment on the continuing information collections, as required by the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3506 (2) (A)).


Written comments must be submitted on or before August 19, 2005.


Direct all written comments to Diana Hynek, Departmental Paperwork Clearance Officer, Department of Commerce, Room 6625, 14th & Constitution Avenue, NW., Washington, DC 20230. E-mail:

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Request for additional information or copies of the information collection instrument and instructions should be directed to: Joseph Carter, 14th & Constitution Avenue, NW., Washington, DC 20230; Phone number: (202) 482-3342; E-mail:

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I. Abstract

The International Trade Administration's U.S. Commercial Service is mandated by Congress to help U.S. businesses, particularly small and medium-sized companies, export their products and services to global markets.

As part of its mission, the U.S. Commercial Service currently uses “Quality Assurance Surveys” to collect feedback from the U.S. business clients it serves. These surveys ask the client to evaluate the U.S. Commercial Service on its customer service provision. Results from the surveys are used to make improvements to the agency's business processes in order to provide better and more effective export assistance to U.S. companies. In Start Printed Page 35394addition to collecting client feedback through Quality Assurance Surveys, the U.S. Commercial Service would like to institutionalize client focus groups as another mechanism to obtain further client feedback and substantiate customer service trends we are seeing in the surveys. Client focus groups will enrich the quantitative data of surveys by providing a qualitative context for the trends that emerge. The purpose of the attached client focus group questioning routes is to collect feedback from U.S. businesses that receive export assistance services from the U.S. Commercial Service. In providing these services, the U.S. Commercial Service promotes the goods and services of small and medium-sized U.S. businesses in foreign markets.

II. Method of Collection

Recruit firms over phone using Commercial Service domestic offices (USEACs). Data collection will be conducted during face-to-face interview forums (6-8 participants per focus group) by a client focus group moderator who will transcribe via computer. All comments from participants will be anonymous

III. Data

OMB Number: 0625-XXXX.

Form Number: ITA-XXXX.

Type of Review: Regular Submission.

Affected Public: U.S. companies that are recruited by the U.S. Commercial Service.

Estimated Number of Respondents: 96.

Estimated Time Per Response: 10 minutes.

Estimated Total Annual Burden Hours: 192 hours.

Estimated Total Annual Costs: The estimated annual cost for this collection is $6720.00.

IV. Request for Comments

Comments are invited on (a) Whether the proposed collection of information is necessary for proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency's estimate of the burden (including hours and costs) of the proposed collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or forms of information technology. Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval of this information collection; they also will become a matter of public record.

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Dated: June 14, 2005.

Madeleine Clayton,

Management Analyst, Office of the Chief Information Officer.

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[FR Doc. E5-3149 Filed 6-17-05; 8:45 am]