Federal Highway Administration (FHWA), DOT.
Notice and request for comments.
The FHWA has forwarded the information collection request described in this notice to the Office of Management and Budget (OMB) to renew an information collection. We published a Federal Register Notice with a 60-day public comment period on this information collection on February 27, 2008. The FHWA invites public comments about our intention to request the Office of Management and Budget's (OMB) approval for a clearance renewal for an existing information collection that involves generic customer satisfaction surveys. We are required to publish this notice in the Federal Register by the Paperwork Reduction Act of 1995.
Please submit comments by June 5, 2008.
You may submit comments identified by DOT DMS Docket Number FHWA-2008-0060 by any of the following methods:
Web Site: http://dms.dot.gov. Follow the instructions for submitting comments on the Department of Transportation Docket Management System electronic docket site.
Mail: Docket Management Facility, U.S. Department of Transportation, 1200 New Jersey Avenue, SE., West Building Ground Floor, Room W12-140, Washington, DC 20590.
Hand Delivery: U.S. Department of Transportation, 1200 New Jersey Avenue, SE., West Building Ground Floor, Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday through Friday, except Federal holidays.
Docket: For access to the docket to read background documents or comments received, go to http://dms.dot.gov at any time or to U.S. Department of Transportation, 1200 New Jersey Avenue, SE., Washington, DC 20590, between 9 a.m. and 5 p.m., Monday through Friday, except Federal holidays.Start Further Info
FOR FURTHER INFORMATION CONTACT:
James Lunetta, 703-235-0262, Office of Professional and Corporate Development, Federal Highway Administration, Department of Transportation, 4600 North Fairfax Drive, Suite 800, Arlington, VA 22203. Office hours are from 7:30 a.m. to 5 p.m., Monday through Friday, except Federal holidays.End Further Info End Preamble Start Supplemental Information
Title: Customer Satisfaction Surveys.
Background: Executive Order 12862, “Setting Customer Service Standards” requires that Federal agencies provide the highest quality service to our customers by identifying them and determining what they think about our services and products. The surveys covered in the existing generic clearance will provide the FHWA a means to gather this data directly from our customers. The information obtained from the surveys will be used to assist in evaluating service delivery and processes. The responses to the surveys will be voluntary and will not involve information that is required by regulations. There will be no direct costs to the respondents other than their time. The FHWA plans to provide an electronic means for responding to the majority of the surveys via the World Wide Web.
Respondents: State and local governments, highway industry organizations, general public.
Frequency: Generally, on an annual basis.
Estimated Average Burden per Response: The burden hours per response will vary with each survey; however, we estimate an average burden of 15 minutes for each survey.
Estimated Total Annual Burden Hours: We estimate that FHWA will survey approximately 174,000 respondents annually during the next three years. Therefore, the estimated total annual burden is 20,000 hours.
Public Comments Invited: You are asked to comment on any aspect of this information collection, including: (1) Whether the proposed collection is necessary for the FHWA's performance; (2) the accuracy of the estimated burden; (3) ways for the FHWA to enhance the quality, usefulness, and clarity of the collected information; and (4) ways that the burden could be minimized, including the use of computer technology, without reducing the quality of the collected information. Start Printed Page 25079The agency will summarize and/or include your comments in the request for OMB's clearance of this information collection.Start Signature
James R. Kabel,
Chief, Management Programs and Analysis Division.
[FR Doc. E8-9860 Filed 5-5-08; 8:45 am]
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