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Agency Information Collection Activities: Proposed Collection; Comment Request, 1660-0102; Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey

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Federal Emergency Management Agency, DHS.


Notice; 60-day notice and request for comments; revision of a currently approved information collection; OMB No. 1660-0102; FEMA Form 007-0-1, Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.


The Federal Emergency Management Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a proposed revision of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this Notice seeks comments concerning FEMA conducting surveys to determine the level of satisfaction of applicants for FEMA disaster assistance with contracted inspectors and the process in their housing inspections.


Comments must be submitted on or before July 26, 2010.

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To avoid duplicate submissions to the docket, please use only one of the following means to submit comments:

(1) Online. Submit comments at under Docket ID FEMA-2010-0030. Follow the instructions for submitting comments.

(2) Mail. Submit written comments to Office of Chief Counsel, Regulation and Policy Team, DHS/FEMA, 500 C Street, SW., Room 835, Washington, DC 20472-3100.

(3) Facsimile. Submit comments to (703) 483-2999.

(4) E-mail. Submit comments to Include Docket ID FEMA-2010-0030 in the subject line.

All submissions received must include the agency name and Docket ID. Regardless of the method used for submitting comments or material, all submissions will be posted, without change, to the Federal eRulemaking Portal at, and will include any personal information you provide. Therefore, submitting this information makes it public. You may wish to read the Privacy Act notice that is available via the link in the footer of

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Contact Dawson Riggleman, Contract Officer Technical Representative, (540) 686-3810 for additional information. You may contact the Office of Records Management for copies of the proposed collection of information at facsimile number (202) 646-3347 or e-mail address:

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This collection is in accordance with Executive Order 12862 (September 11, 1993), that requires all Federal agencies to survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services. In addition, the Government Performance and Results Act (GPRA) requires agencies to set missions and goals and measure performance against them. FEMA will fulfill these requirements, in part, by collecting customer service information through a survey of the FEMA Recovery Division's external customers.

Collection of Information

Title: Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.

Type of Information Collection: Revision of a currently approved information collection.

OMB Number: 1660-0102.

Form Titles and Numbers: FEMA Form 007-0-1, Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.

Abstract: FEMA Housing Inspection Services contracts inspectors to assess dwelling damage and verify personal information of applicants for FEMA disaster assistance in federally declared disasters areas. Because FEMA needs to evaluate the inspectors' performance, FEMA conducts surveys to measure the satisfaction level of the applicants with their inspection experience. FEMA Inspection Services Managers and Task Monitors generally use the survey results to gauge and make improvements to disaster services that increase customer satisfaction and program effectiveness. The information is shared with Regional staff specific to the federal declaration for which the survey is conducted.

Affected Public: Individuals or households.

Estimated Total Annual Burden Hours: 2,541 burden hours.

Estimated Annualized Burden Hours and Costs

Type of respondentForm name/Form No.Number of respondentsNumber of responses per respondentTotal number of responsesAvg. burden per response (in hours)Total annual burden (in hours)Avg. hourly wage rateTotal annual respondent cost
Individuals in HouseholdsFederal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey/FEMA Form 007-0-110,164110,164.25 (15 minutes)2,541$28.45$72,291.45

Estimated Capital or Start-up Cost: There are no record keeping, capital, start-up or maintenance costs associated with this information collection.


Comments may be submitted as indicated in the ADDRESSES caption above. Comments are solicited to (a) evaluate whether the proposed data collection is necessary for the proper performance of the agency, including whether the information shall have practical utility; (b) evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (c) enhance the quality, utility, and clarity of the information to be collected; and (d) minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submission of responses.

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Dated: May 20, 2010.

Tammi Hines,

Acting Director, Records Management Division, Mission Support Bureau, Federal Emergency Management Agency, Department of Homeland Security.

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[FR Doc. 2010-12733 Filed 5-26-10; 8:45 am]